Visual Merchandiser & Customer Experience Lead

Sezane; Boston; On-site; USD 42,000 - 46,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

S\u00e9zane Seaport Boston is seeking a Visual Merchandiser Sales Advisor to shape the store image and customer experience. This role combines VM duties (20 hours/week) with sales support (15 hours/week) to drive results while upholding Sézane\'s DNA.

You will train teams, manage in-store scenography, handle POS materials, and collaborate with maintenance and partners. Passion for fashion, trend awareness, and a proactive mindset are essential.

Qualifications

• Passionate about fashion with a good understanding of trends.
• Proactive and strategic/commercial vision for products.
• Team player and willing to participate in all store activities.

Responsibilities

• Be guardian of the store image and merchandising guidelines.
• Deliver a unique customer experience.
• Ensure operations run smoothly and manage inventory.
• Oversee store scenography, POS materials, and post-renovation updates.
• Work with maintenance and service providers for store upkeep.

Skills

Fashion knowledge

Trend awareness

Proactive

Strategic thinking

Team player

Job description

"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day." - Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative,

organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are looking for a talented Visual Merchandiser Sales Advisor (full-time) to contribute to the next chapter in Sézane's journey. This position is based in Seaport in Boston, MA.

Your main responsibilities will be:

As a Visual Merchandiser, your tasks will be (20 hours/week):

Be the guardian of the store's image:

• Ensure that products are presented in line with Sézane's DNA and in accordance with our merchandising guidelines;
• Monitor and maintain the image of the store while ensuring its commercial viability;
• Use the “Merch Checklist” to organize work and identify needs.
• Have a fashion culture in order to be proactive;
• Offer customers an inspiring shopping experience.

Raise awareness and train teams in VM:

• Disseminate and circulate VM information (photos, merch sheets, focus, VM standards, etc.) through active communication;
• Maintain active communication with managers in order to best meet their expectations.

Oversee the scenography of the Appartements:

• Be responsible for POS advertising and merchandising materials;
• Ensure the store is well maintained in collaboration with the maintenance manager at headquarters;
• Manage and monitor service providers (flowers, books, etc.);
• Manage special projects and post-renovation reinstallations (window displays, product presentation updates, etc.).

As a Sales Advisor (15 hours/week):

Deliver a unique customer experience:

• Make the customer the priority in the store to ensure optimal customer service;
• Embody the Sézane spirit and style through impeccable presentation (respect for grooming);
• Welcome your customers with generosity and empathy to offer them the best possible experience;
• Consider your customers' personalities to identify their desires;
• Introduce them to the brand and our different worlds/products;
• Be an ambassador for the brand's omnichannel approach (apartment and web);
• Demonstrate curiosity and develop in-depth knowledge of the brand and products;
• Be proactive in proposing specific actions to make the customer experience memorable and unique;
• Handle customer complaints and dissatisfaction to satisfy and retain our customers;
• Be familiar with our CSR policy in order to respond to customers.

Ensure that operations run smoothly:

• Apply Sézane policies, standards, and procedures;
• Collect payments and comply with operational procedures;
• Carry out specific processes (returns, exchanges, reservations);
• Ensure proper inventory management.

Be a team player:

• Be a team player, participate in all related tasks;
• Help create a positive and harmonious environment to foster group synergy;
• Relay the brand's commitments.

• Passionate about fashion, you have a good understanding of trends, are proactive and have a strategic/commercial vision of products.

• Positive and creative, you want to share and develop your skills in an agile and energetic environment.
• A team player, you enjoy participating in all activities that contribute to the overall objectives of the store.
• You are proactive, adaptable, and know how to motivate others by being approachable.

$24 per hour

Competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture,

religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now !