Visual Keyholder

H&M; East Rutherford (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company seeks a Visual Keyholder to enhance customer experience through visual merchandising. This role focuses on delivering excellent service while adhering to visual standards that drive sales. The ideal candidate will have a solid understanding of fashion trends and experience in merchandise presentation.

Benefits

25% Staff Discount

Medical, Vision, and Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday, and Parental Pay

Health and Dependent Care FSA

On-going Development Opportunities

Qualifications

• Understanding of latest trends, fashion, and silhouettes.
• Experience with visual merchandising guidelines including window display.
• Ability to make informed VM decisions based on KPIs.

Responsibilities

• Offer high-level service through styling advice and product knowledge.
• Analyze selling information and oversee visual direction.
• Install window displays and merchandise stock.

Skills

Teamwork

Entrepreneurship

Customer Service

Fashion Knowledge

Adaptability

Job description

Job Description

As the Visual Keyholder, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.

Key Responsibilities

• Offering customers a high level of service, through styling advice, product knowledge, and store experience.
• Analyze selling information and take responsibility for the visual direction of the store.
• Install window displays.
• Create inspiring outfits and style mannequins.
• Merchandise stock on the shop floor.
• Support the sales staff with store operations.
• Set the visual merchandising standard for the store and train other managers and staff.
• Be a COS brand ambassador and provide the best experience for our customers.

Qualifications

We seek individuals who embody teamwork, entrepreneurship, and constant improvement, fostering collaboration and shared achievements. Your optimistic outlook and flexibility to adapt to evolving circumstances and customer preferences are key attributes. You take independent initiative, addressing business and customer demands efficiently and effectively.

What You Need to Succeed:

Knowledge

• An understanding of the latest trends, fashion, and silhouettes.
• Experience working with visual merchandising guidelines, including window display and mannequin styling.
• Experience making informed VM decisions based on KPIs and sales data.

Motivation

• A strong interest in fashion, VM strategy, and trends.
• Motivated by elevating customer experience through visual outputs and direct service.
• Open to learning and professional development.

Behavior

• Listening to and valuing colleagues' ideas and opinions.
• Supporting others through constructive feedback and sharing knowledge.
• Expressing opinions and contributing to outcomes.
• Being self-aware, respectful, and non-judgmental.
• Prioritizing efficiently and adapting to changes.
• Achieving results through trial and error.
• Generating new ideas.
• Communicating clearly and concisely.
• Identifying opportunities for process improvement.

Past Achievements

• Proven track record of delivering high standards of VM that are both commercial and inspiring.
• Experience managing store VM activations, including window and mannequin changes, promotional setups, and season layouts.
• Successful collaboration with managers and colleagues to meet store goals.

Compensation: $21.34 - $24.00

Additional Information

This is a full-time position offering 32-40 hours per week. Apply by submitting your CV in English through our career page. Due to data policies, we only accept applications this way.

Benefits:

We offer attractive benefits and extensive development opportunities globally. All employees receive a 25% staff discount on all H&M Group brands in stores and online. Additionally, employees are enrolled in our H&M Incentive Program (HIP). More details can be found here.

US-based colleagues also receive:

• 25% Staff Discount
• Medical, Vision, and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday, and Parental Pay
• Health and Dependent Care FSA
• Additional voluntary benefits

Inclusion & Diversity

COS is part of H&M Group. We are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds, experiences, and ideas. We consider all diversity dimensions in our recruitment process, ensuring fairness and confidentiality in accordance with EEO guidelines.

We kindly ask applicants not to attach cover letters, as they may contain biases. All information will be kept confidential.