Visitor Services Specialist

eugenecascadescoast; Eugene (OR); On-site; USD 23,419 - 31,684; Part time

Benefits offered by this job

Sick leave

Paid parking

Job summary

Travel Lane County in Eugene, Oregon, seeks a Visitor Services Specialist to welcome visitors at the Visitor Center, provide trip planning support and destination guidance, and connect people with recreation and experiences across Lane County. Primary work location is the Visitor Center at the 5th Street Market Alley, with outreach across Lane County.

This part-time, hourly role requires evenings, weekends and holidays.

Qualifications

• Minimum one year of experience in customer service, visitor services, front desk operations, retail or administrative support.
• Demonstrated ability to deliver exceptional customer service in a public-facing environment.
• Strong organizational skills with attention to detail and the ability to self-manage multiple tasks.
• Basic proficiency with Microsoft 365, POS systems and internal communication platforms.
• Strong verbal and written communication skills.
• Ability to work both independently and collaboratively as part of a team.
• Valid Oregon driver\'s license, clean driving record and ability to drive a company van.

Responsibilities

• Visitor Services & Community Outreach (50%): Provide welcoming, informed and professional visitor services at the Visitor Center, off-site outreach locations, and phone/email requests.
• Assist visitors with trip planning, accommodations, transportation options, recreation, events, and local experiences across the Eugene, Cascades & Coast region, offering timely, personalized guidance.
• Serve as a knowledgeable destination ambassador, meeting visitors at the right moment with the right information.
• Attend staff outreach events during pre-scheduled evening and weekend shifts, including driving the company van to locations throughout Lane County.
• Set up and break down tents, tables, chairs, signage and outreach materials for community and partner events.
• Serve as a knowledgeable brand ambassador, representing the destination with consistency, accuracy and enthusiasm.
• Content & Data Support (30%): Manage and maintain event calendar entries and work to find events that may be missing from the calendar.
• Gather, input and maintain festival, event and community information across priority calendars and platforms, including the state OTIS system.
• Perform data entry, data imports/exports, and basic reporting to support visitor tracking, outreach metrics, sales efforts and content accuracy.
• Support proofreading and content preparation for web listings, e-newsletters, and other visitor-facing materials as assigned.
• Office & Retail Support (10%): Process permit-related transactions accurately, helping visitors access recreation opportunities and services that contribute to a high-quality experience.
• Maintain point-of-sale accuracy and support daily retail operations.
• Maintain organized visitor center systems, including opening and closing procedures, visitor interaction tracking, outreach reporting, and brochure inventory management.
• Administrative & Team Support (10%): Provide administrative and project support to the Visitor Services team and other departments as needed.
• Maintain organized files, documentation and shared resources related to visitor services and outreach activities.
• Attend staff meetings and trainings, supporting follow-up actions as needed.
• Assist with special projects that support visitor experience delivery and organizational goals.
• Other duties as assigned.

Job description

Visitor Services Specialist

About Us

Travel Lane County promotes the Eugene, Cascades & Coast region to support a resilient, year‑round and countywide economy that enriches our communities. Our team is collaborative, innovative and driven by a shared commitment to serving the place we call home.

The Role

We’re looking for a Visitor Services Specialist who enjoys connecting with people and helping them make the most of their time in our region. This role is the welcoming face of Travel Lane County, meeting visitors at the right moment with the right information to shape meaningful, memorable experiences.

You’ll work directly with visitors and residents through our Visitor Center, outreach events and phone/email inquiries to provide trip planning support, destination guidance and access to recreation and experiences that encourage longer stays and deeper exploration across Lane County. In doing so, you’ll help support local businesses and communities throughout the Eugene, Cascades & Coast region.

What Makes You a Great Fit

• You thrive in people‑facing environments.
• You’re comfortable welcoming a wide range of visitors and listening to what they’re looking for. You offer thoughtful, personalized guidance that helps them have a great experience.
• You’re comfortable shifting between assisting visitors and completing other tasks, and you’re comfortable working independently during solo shifts.
• You understand the value of place. You enjoy learning about local communities, recreation opportunities, events and seasonal experiences. You share that knowledge in a way that supports businesses large and small across the county.
• You guide people toward meaningful experiences. You have a knack for meeting people where they are. You offer information that turns a good visit into a great one and encourages visitors to stay longer or explore more of the region.
• You enjoy variety and movement. You’re comfortable working in a public‑facing Visitor Center and supporting outreach events throughout the region. You’re flexible with a schedule that includes evenings, weekends and holidays.
• You’re organized and dependable. You take pride in keeping things running smoothly through strong organization and follow‑through. You manage tasks like tracking visitor interactions, maintaining brochures and materials, processing transactions and supporting basic data and content updates.
• You are service‑minded and community‑oriented. You approach your work with care and professionalism, always prioritizing the visitor experience. When traffic is lighter, you use that time thoughtfully to complete administrative work.

What to Expect

You’ll be part of a team that values collaboration, learning and shared purpose. Your primary work location will be the Visitor Center at the 5th Street Market Alley, with additional time spent supporting outreach events throughout Lane County and occasional work at our downtown Eugene office as needed.

Many Visitor Center shifts are worked independently, giving you the opportunity to take ownership of the space while serving as the primary point of contact for visitors. You’ll balance welcoming and assisting visitors with completing administrative and operational tasks during quieter periods.

Your primary focus will be delivering exceptional visitor services, helping people plan trips, access recreation opportunities and permits, discover events and connect with experiences that enhance their stay. You’ll also support office operations, permit transactions, event calendar content updates and visitor data tracking.

Starting Pay

$20/hour (part‑time, non‑exempt). This position is part‑time, working a regular schedule of 18 hours per week with up to a total of 29 per week.

Benefits include

• Sick leave as required by state law
• Paid parking

Responsibilities

• Visitor Services & Community Outreach (50%)
• Provide welcoming, informed and professional visitor services at the Visitor Center, off‑site outreach locations, and phone/email requests.
• Assist visitors with trip planning, accommodations, transportation options, recreation, events, and local experiences across the Eugene, Cascades & Coast region, offering timely, personalized guidance.
• Serve as a knowledgeable destination ambassador, meeting visitors at the right moment with the right information.
• Attend staff outreach events during pre‑scheduled evening and weekend shifts, including driving the company van to locations throughout Lane County.
• Set up and break down tents, tables, chairs, signage and outreach materials for community and partner events.
• Serve as a knowledgeable brand ambassador, representing the destination with consistency, accuracy and enthusiasm.
• Content & Data Support (30%)
• Manage and maintain event calendar entries and work to find events that may be missing from the calendar.
• Gather, input and maintain festival, event and community information across priority calendars and platforms, including the state OTIS system.
• Perform data entry, data imports/exports, and basic reporting to support visitor tracking, outreach metrics, sales efforts and content accuracy.
• Support proofreading and content preparation for web listings, e‑newsletters, and other visitor‑facing materials as assigned.
• Office & Retail Support (10%)
• Process permit‑related transactions accurately, helping visitors access recreation opportunities and services that contribute to a high‑quality experience.
• Maintain point‑of‑sale accuracy and support daily retail operations.
• Maintain organized visitor center systems, including opening and closing procedures, visitor interaction tracking, outreach reporting, and brochure inventory management.
• Administrative & Team Support (10%)
• Provide administrative and project support to the Visitor Services team and other departments as needed.
• Maintain organized files, documentation and shared resources related to visitor services and outreach activities.
• Attend staff meetings and trainings, supporting follow‑up actions as needed.
• Assist with special projects that support visitor experience delivery and organizational goals.
• Other duties as assigned.

Position Requirements

• Minimum one year of experience in customer service, visitor services, front desk operations, retail or administrative support.
• Demonstrated ability to deliver exceptional customer service in a public‑facing environment.
• Strong organizational skills with attention to detail and the ability to self‑manage multiple tasks.
• Basic proficiency with office and digital tools, including Microsoft 365 (Word, Outlook, Excel), POS systems and internal communication platforms.
• Strong verbal and written communication skills, including comfort contributing to basic web and content updates.
• Ability to work both independently and collaboratively as part of a team.
• Valid Oregon driver’s license, clean driving record and ability to drive a company van.
• Availability to work regularly on scheduled evenings, weekends and holidays and off‑site outreach (tabling) events as required.
• Ability to work in a public‑facing workstation with limited privacy.
• Ability to set up and take down outreach equipment, staff information tables for up to 8 hours (indoors and outdoors). Materials weigh up to 35 lbs.
• Demonstrated cultural sensitivity and ability to engage respectfully with diverse communities and visitors.

Preferred Requirements

• Familiarity with Lane County’s outdoor recreation, arts and culture, culinary and craft beverage offerings.
• Experience working in tourism, hospitality, visitor services or destination marketing environments.
• Experience with event calendars, content management systems or data tracking tools.

Compensation & Hours

• This is a part‑time, hourly, non‑exempt position with job duties based in the Visitor Center at the 5th Street Market Alley, with additional time spent supporting outreach events throughout Lane County and occasional work at our downtown Eugene office as needed.
• Benefit(s) include sick leave as required by state law and paid parking.
• This position reports to the Visitor Services Manager.

Submit Your Application

Submit your cover letter and resume to: https://eugenecascadescoast.bamboohr.com/careers/66

Application Process

This position is open until filled. The first review of applications will be May 26, 2026.

Equal Opportunity Statement

Travel Lane County is an equal opportunity employer committed to creating an inclusive workplace where everyone feels welcome and valued.