Visitor Services Representative

Rhode Island Commerce; Louisville (KY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free museum membership

Free parking

Discounts on tickets and programs

Casual dress code

Employee assistance program

Job summary

Kentucky Science Center in Louisville is seeking a Visitor Services Representative. You will be the first line of contact for visitors, handling admissions sales, theater seating, gift shop, and information requests.

With training from management and staff you will deliver a positive, energetic guest experience, assist with reservations, and maintain accurate daily balances and inventory. Part-time hours include days, nights, weekends, and holidays.

Qualifications

• Must be at least 18 years or older.
• A working knowledge of Point-of-Sale systems and standards.
• Strong attention to detail and commitment to a positive visitor experience.
• Able to work efficiently without direct supervision.
• Able to work a flexible schedule: seven days a week operation.
• A team player with high emotional intelligence.
• A love for continuous learning and growth.
• A commitment to our mission, vision, values and service philosophy.
• Must be able to lift 50 lbs. and push/pull with 75 lbs. of force.
• Must be able to stand, walk and climb steps and sit for long periods.

Responsibilities

• Give accurate information to visitors 100% of the time.
• Serve a diversified public with a positive professional, energetic attitude.
• Effectively market Science Center products and programs to customers.
• Complete transactions accurately and efficiently.
• Prepare accurate daily balance reports.
• Maintain a clean, neat, and well-stocked work area.
• Assist in inventory activities.
• Welcome guests to the theater and assist in seating.
• Make clear, professional public address announcements.
• Monitor theater during shows and report issues to staff.
• Maintain high level of theater cleanliness.
• Answer and return phone calls in a timely manner.
• Communicate and work in a team manner with co-workers and volunteers.
• Perform other tasks, as assigned.
• Report to work in a timely manner and maintain a strict time schedule.
• Maintain flexibility to work days, nights, and weekends, as well as holidays.

Skills

Minimum age 18

POS knowledge

Attention to detail

Independent work

Flexible schedule

Team player

Emotional intelligence

Growth mindset

Physical fitness

Stamina for standing/walking

Tools

Point-of-Sale (POS) systems

Job description

• Location 727 W Main Street,Louisville, KY, 40202,United States
• Base Pay $16.00 / Hour
• Employee Type Part Time

Description

As a Visitor Services Representative team member, you will work with a highly motivated group of peers and be the first line of contact with our visitors. With the training and support of management staff and coworkers you will serve as one of the science ambassadors for Kentucky Science Center. The Visitor Services Department is responsible for meeting our visitor’s needs in the following areas of service: admissions sales, gift shop, theater, concessions, information-sharing, and phone reservations.

Reports to: Visitor Services Leadership Team

Areas of Concentration:

Front Line – Phone sales and inquiries (20%)

Responsibilities:

• Give accurate information to visitors 100% of the time.
• Serve a diversified public (children, parents, adults and teachers) with a positive professional, energetic GLOWING attitude.
• Effectively market Science Center products and programs to customers.
• Complete transactions accurately and efficiently.
• Prepare accurate daily balance reports.
• Maintain a clean, neat, and well-stocked work area.
• Assist in inventory activities.
• Welcome guests to the theater in a pleasant manner while taking tickets. Greet visitors, schools, and groups at theater entrance to provide instructions and to assist in seating.
• Make clear, professional public address announcements.
• Monitor theater during shows when needed to assist guests with their needs and minimize disturbances. Also report any technical problems to projection booth.
• Maintain high level of theater cleanliness.
• Answer and return phone calls in a timely manner.
• Communicate and work in a team manner with co-workers and volunteers to ensure a smooth operation.
• Perform other tasks, as assigned.
• Report to work in a timely manner and maintain a strict time schedule.
• Maintain flexibility to work days, nights, and weekends, as well as holidays.

Requirements

• Must be at least 18 years or older.
• A working knowledge of Point-of-Sale systems and standards.
• Strong attention to detail and commitment to a positive visitor experience.
• Able to work efficiently without direct supervision.
• Able to work a flexible schedule: we are a seven day a week operation.
• A team player with high emotional intelligence.
• A love for continuous learning and growth.
• A commitment to our mission, vision, values and service philosophy.
• Must be able to lift 50 lbs. and be able to push or pull with 75 lbs. of force.
• Must be able to stand, walk and climb steps and sit for long periods of time.

Summary

Our Story

Already recognized as a leader in inquiry-based learning, Kentucky Science Center is advancing a statewide science literacy campaign to encourage people of all ages to explore science in everyday life. Its flagship location on Louisville, KY's historic Museum Row, welcomes visitors from across the globe with 3-floors of interactive exhibits and films on a 4-story screen. With daily programming for children, families, and adults, the Science Center plays an ongoing role in the region as a resource for caregivers and teachers, a gathering place for the science community, and a chosen source of entertainment for all. Its designation as the State Science Center of Kentucky in 2002 underscored the Science Center's history of reaching all audiences through its mission to DO SCIENCE in ways that are engaging, educational, and entertaining to inspire a lifetime of learning.

Compensation and Benefits:

• Starting pay of $16 per hour.
• Part-time, non-exempt position, working 16-29 hours per week. Availability must contain hours during the business week (Monday-Friday) and hours during the weekend (Saturday-Sunday).
• Employee Assistance Program (funded by KSC).
• Casual Dress Code.
• Free membership to Kentucky Science Center and Louisville Zoo and hundreds of Science Centers after introductory period.
• Free downtown parking.
• Discounts on tickets, programs, birthday parties and camps.
• Discounts at Subway, in our Gift Shop and participating local vendors.

Hiring Process

Kentucky Science Center celebrates diversity and is committed to creating an inclusive environment for all employees and guests. All employment decisions are based on qualifications, potential, merit, and business need.