Visitor Services Rep

Prisma Health; Easley (SC); On-site; USD 28,000 - 42,000; Full time

Job summary

Prisma Health is seeking a Visitor Services Clerk at Baptist Easley Med Campus. You will greet patients and guests, manage check-in procedures, and coordinate with staff to ensure smooth visitation and safety screening during periods of need.

Responsibilities include assisting families, maintaining a calm lobby, and providing clerical support to the department while upholding Prisma Health's mission to inspire health and compassionate care.

Qualifications

• 1 year of experience in a customer service position.
• Basic computer skills required; familiarity with Microsoft Office preferred.
• Data entry skills and ability to learn department procedures.

Responsibilities

• Greet patients, guests and team members and direct them as needed.
• Provide information and assistance; screen and document as required.
• Facilitate patient visitation and coordinate with family members and staff.
• Assist in check-in and patient tracking procedures.
• Maintain a clean, quiet and courteous environment in the lobby.

Skills

Customer service

Communication

Data entry

Microsoft Office

Education

High School Diploma or equivalent

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health’s purpose: Inspire health. Serve with compassion. Be the difference.

Provides appropriate assistance to patients.Greets patients upon arrival, ensure orders and other documentation are accurate and checks patients in using appropriate departmental procedures.

Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods.Performs other tasks and responsibilities associated with particular workstation as appropriate.

Facilitates patient visitation.

Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.

• Facilitates communication between patients, family members, guests, and team members.Serves as a liaison between patients, family members and team members.
• Provides appropriate assistance to team members.Assists with patient check-in and patient tracking procedures.
• Helps with departmental clerical tasks and errands as appropriate.Assists in maintaining clean and quiet surroundings.
• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned
• Experience - One (1) year of experience in a customer service position

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Basic computer skills
• Data entry skills
• Familiarity with Microsoft Office Products - preferred

Work Shift

Variable (United States of America)

Location

Baptist Easley Med Campus

Facility

Baptist Easley Hospital

Department

Visitor Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.