Visitor Services Rep

Prisma Health; Easley (SC); On-site; USD 29,000 - 36,000; Full time

Job summary

Prisma Health in Easley is seeking a Visitor Services team member to greet patients, guests and staff, direct flow, and provide information and assistance at Baptist Easley Med Campus.

This role supports patient check-in, screening during periods of heightened concern, and liaison duties between patients, families and team members, while helping with clerical tasks and maintaining a calm, welcoming environment in the Visitor Services department.

Qualifications

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned

Responsibilities

• Greet, direct, and provide information and assistance to patients, guests and team members.
• Perform screening duties for patients, guests and team members using infrared thermometers and scripted screening questions.
• Facilitate patient visitation and serve as liaison between patients, families and team members.
• Provide general assistance to family members and guests and assist with patient check-in and tracking procedures.
• Assist in maintaining clean and quiet surroundings and support departmental clerical tasks.

Skills

Basic computer skills

Data entry skills

Microsoft Office

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

Provides appropriate assistance to patients. Greets patients upon arrival, ensure orders and other documentation are accurate and checks patients in using appropriate departmental procedures.

• Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods. Performs other tasks and responsibilities associated with particular workstation as appropriate.
• Facilitates patient visitation.
• Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.
• Facilitates communication between patients, family members, guests, and team members. Serves as a liaison between patients, family members and team members.
• Provides appropriate assistance to team members. Assists with patient check-in and patient tracking procedures.
• Helps with departmental clerical tasks and errands as appropriate. Assists in maintaining clean and quiet surroundings.
• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned
• Experience - One (1) year of experience in a customer service position

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Basic computer skills
• Data entry skills
• Familiarity with Microsoft Office Products - preferred

Work Shift

Variable (United States of America)

Location

Baptist Easley Med Campus

Facility

Baptist Easley Hospital

Department

Visitor Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.