PT Visitor Services Rep (variable)

Prisma Health; Easley (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Prisma Health in Easley is seeking a patient services assistant to greet and assist patients, guests and team members, directing them to the right locations and ensuring accuracy of orders and documentation. You will perform screening duties during periods of illness, facilitate patient visitation, and serve as a liaison between patients, families and staff while maintaining a welcoming, quiet environment.

This role emphasizes customer service, basic computer skills and collaboration with the

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience preferred.

Responsibilities

• Greet and assist patients, guests and team members.
• Check-in patients and verify orders and documentation.
• Perform screening duties for patients and visitors during periods of illness.
• Facilitate patient visitation and communicate between patients, families and staff.
• Provide general assistance and maintain clean, quiet surroundings.
• Support clerical tasks and errands as appropriate.
• Report to supervisor as required.

Skills

Basic computer skills

Data entry skills

Microsoft Office familiarity

Education

High School Diploma or equivalent

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

Provides appropriate assistance to patients. Greets patients upon arrival, ensure orders and other documentation are accurate and checks patients in using appropriate departmental procedures.

• Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods. Performs other tasks and responsibilities associated with particular workstation as appropriate.
• Facilitates patient visitation.
• Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.
• Facilitates communication between patients, family members, guests, and team members. Serves as a liaison between patients, family members and team members.
• Provides appropriate assistance to team members. Assists with patient check-in and patient tracking procedures.
• Helps with departmental clerical tasks and errands as appropriate. Assists in maintaining clean and quiet surroundings.
• Performs other duties as assigned.

Supervisory/Management Responsibility

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned
• Experience - One (1) year of experience in a customer service position

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Basic computer skills
• Data entry skills
• Familiarity with Microsoft Office Products - preferred

Work Shift

Variable (United States of America)

Location

Baptist Easley Med Campus

Facility

Baptist Easley Hospital

Department

Visitor Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.