Visitor Services Associat... Visitor Services Associate (Temporary/Part-Time) Visitor Services Associate (Temporary/Part-Time)

Queens Museum; New York (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Onsite role at Queens Museum

Job summary

Queens Museum is seeking a Visitor Services Associate to act as a public-facing representative and welcome visitors at the admissions desk and galleries. The role supports ticketing, wayfinding, and program information, ensuring a positive museum experience.

Ideal candidates will have strong customer service and cash-handling experience, and be able to communicate effectively in a diverse, bilingual environment.

Qualifications

• Prior customer service and cash-handling point of sale experience.
• Ability to interface with the public.
• Interest in Museums, Arts & Culture, community building and learning.
• Strong interpersonal and communications skills.

Responsibilities

• Assist visitors with admissions and wayfinding.
• Greet visitors and create a welcoming atmosphere.
• Inform visitors about exhibits and programs at QM.
• Stay up to date on QM offerings and local attractions in Flushing-Meadows Corona Park.
• Resolve visitor concerns and questions.
• Support setup, facilitation and breakdown of events and workshops.
• Other duties as assigned by management.

Skills

Customer service

Cash handling

Public interface

Interpersonal skills

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Visitor Services Associate

Temporary-PT Corona, NY, US 1 Attachments

Salary Range: $19.00 To $19.00 Hourly

Department: Front of House

Reports To: Director of Museum Experience

Uniformed position: Yes, Branded QM clothing

Work Location: Onsite at the Queens Museum

Work Schedule: Must be available to work a minimum of 2 weekdays and 1 weekend shift Wednesday - Sunday between the hours of 9:30am and 5:30pm

Rate of Pay: $19.00 per hour

About the Queens Museum

The Queens Museum is dedicated to presenting the highest quality visual arts and educational programming for people in the New York metropolitan area, and particularly for the residents of Queens, a uniquely diverse, ethnic, cultural, and international community.

The Museum fulfills its mission by designing and providing art exhibitions, public programs, and educational experiences that promote the appreciation and enjoyment of art, support the creative efforts of artists, and enhance the quality of life through interpreting, collecting, and exhibiting art, architecture, and design.

Position Overview

Visitor Services Associates are public-facing representatives of the Queens Museum (QM). Working as part of the Visitor Services Team, they assist visitors in a cordial and service-oriented manner to facilitate an overall positive experience at the Museum. Visitor Services Associates provide admissions and wayfinding support and ensure that visitors have access to information about the QM’s exhibitions and programs.

QM is seeking energetic and outgoing individuals with a passion for art and culture, to help create a welcoming atmosphere as visitor’s first point of contact in the QM galleries and the Admissions Desk. Ideal candidates will be team players with strong interpersonal and communications skills and prior work experience in Customer/Guest Services, the Hospitality Industry, and/or Museum Visitor Services. Bilingual and Multilingual individuals and residents of Queens are strongly encouraged to apply.

Essential Functions

Support the Visitor Services team in all operational aspects including ticketing, admissions, wayfinding support, line facilitation, school and group tours, exhibition and events setups

Create a warm and welcoming QM; greet and enthusiastically welcome every visitor of the Queens Museum upon arrival

Engage with all visitors of the Queens Museum in the galleries and public-facing areas

Inform all Museum visitors of the exhibitions, educational experiences, and public programs happening at the Queens Museum

Serve as a key knowledge holder and informational resource; keep up to date on the QM’s programmatic offerings and other cultural attractions and community resources located in Flushing-Meadows Corona Park

Ensure that appropriate actions are taken to resolve visitor concerns and questions

Support the team in the setup, facilitation, and break down of special events, public programs and workshops

Other related duties as assigned by management

This list represents the essential functions of the role, this list does not constitute an exhaustive list of job functions

Ability to communicate clearly, effectively and professionally with visitors and staff

Ability to work high-volume and attendance public events

Thrives in culturally diverse and team settings

Qualifications

Prior customer service and cash-handling point of sale experience

Ability to interface with the public

Interest in Museums, Arts & Culture, community building and learning

Strong interpersonal and communications skills

Requirements

Prior working experience in a Customer Service, Hospitality, Guest & Concierge Services and/or Museum Visitor Services role

Availability to work evenings, weekends and holidays (as needed)

Spanish, Mandarin, Bangla and ASL language skills are strongly desired

This is NOT a benefits eligible position.

EEOC Statement

The Queens Museum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, familial status, marital status, military status, sexual orientation, genetic information, HIV status, arrest record, gender identity, gender expression, transgender status, genetic information, domestic violence victim status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Living Land Acknowledgement

The Queens Museum would like to acknowledge the past, present, and future generations of Matinecock, Canarsie, Lekawe (Rockaway), Munsee Lenape, and the interconnected Matouwac communities across the Greater Long Island region, as stewards of the land.

As both a museum of art and a historic site built on unceded Indigenous lands, the Queens Museum is committed to working towards a living land acknowledgment built on listening, collaboration, and action together with Indigenous communities. We recognize the ongoing impacts of the violent colonial displacement of Native people–as well as the displacement of animal relatives and the disruption of natural ecosystems–by the United States.

We invite our communities to join us in taking action now by devoting time to taking care of the land, whether this be cleaning up your local park or donating to an Indigenous-led advocacy g