Visitor Services Assistant (Seasonal)

US National Park Service; Skagway (AK); On-site; USD 35,000 - 52,000; Full time

Job summary

US National Park Service is seeking individuals to serve as Visitor Services Assistants during the seasonal staffing cycle. The role emphasizes answering questions, guiding visitors, and maintaining relations with park partners while on roving patrols.

Open to a large applicant pool and requires detailed resume documentation. Qualifications include general experience in public service or two years of education beyond high school, with emphasis on communicating information and providing

Qualifications

• General experience includes greeting the public, disseminating information, providing directions and fee collection.
• Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report.

Responsibilities

• Provide information and guidance to visitors.
• Assist park guests during roving patrols.

Skills

Greeting the public

Disseminating information

Providing directions

Fee collection

Office software (Word/Excel)

Education

60 semester hours

Two years education above high school

Job description

Serve as representative to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions while on roving patrols.

The typical seasonal entry-on-duty period for Seasonal Staffing Office is March 2027, but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: March - July 2027.

Open to the first 200 applicants. All qualifications must be met by the closing date of this announcement-10/23/2026 (unless otherwise stated in this vacancy announcement).

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

To qualify for this position at the GS-04 level, you must possess one of the following

• One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.
• Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
• Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

To qualify for this position at the GS-05 level, you must possess one of the following

• One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public, disseminating information, providing directions, fee collection, and using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).
• Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
• Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. NOTE: only education in excess of what is required for the GS-04 (60 semester hours) will be creditable towards meeting specialized experience for the GS-05. For example, if you have 80 semester hours of college coursework, only 20 semester hours (those beyond 60 semester hours) will be used to qualify at the GS-05 level.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: OPM Qualification Standards.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.