Visitor Program Associate

National Tropical Botanical Garden; United States; On-site; USD 26,000 - 29,000; Full time

Job summary

National Tropical Botanical Garden seeks an organized, people-focused Visitor Program Associate for Limahuli Garden. This full-time role (40 hours/week) primarily operates in the Visitor Center and Limahuli Garden, communicating NTBG’s mission to guests, education groups, volunteers, and community members.

Ambassadors for conservation, the position emphasizes biocultural diversity and cultural knowledge, with duties in guest services, tours, and merchandise sales.

Qualifications

• 6 months related experience and/or training; or equivalent combination of education and experience preferred.
• Practical or formal training in biology or botany, and Hawaiian culture and history is strongly recommended.
• Must be able to lift 25 lbs.

Responsibilities

• Opens and closes the visitor center.
• Greets guests and answers questions.
• Assists with guest parking and check-in; keeps trail signage clean.
• Provides tour options and orientations.
• Runs cash register and sells merchandise.
• Answers telephone.
• Maintains Visitor Center and facility restrooms; keeps areas clean and stocked (toilets, water stations).
• Conducts guided tours if necessary.

Skills

Computers

Word processing

Spreadsheets

Email

Internet

Cash register

Credit card machines

Office equipment

Education

Biology or Botany training

Hawaiian culture & history training

Job description

We are seeking an organized and people-focused Visitor Program Associate for Limahuli Garden. This full-time position (40 hours per week) primarily works in the Visitor Center and within Limahuli Garden. The purpose of this position is to ensure the work and mission of Limahuli Garden and the National Tropical Botanical Garden (NTBG) is properly communicated to guests, education groups, volunteers, and members of the community. Visitor Program associates are ambassadors, and will become effective advocates for the conservation of plants, natural areas, biocultural diversity and perpetuation of cultural knowledge.

Key Responsibilitiesrooted in Aloha:

• Opens and closed the visitor center
• Greets guests and answers questions
• Assists with guest parking and check-in/keeps trail signage clean
• Provides tour options and orientations
• Runs cash register/sells merchandise
• Answers telephone
• Maintains Visitor Center and facility restroom appearance and cleanliness
  • Maintaining composting toilets
  • Refilling of water stations
• Conducts guided tours if necessary

Skills/Qualifications

Proficient with computers, word processing, spreadsheets, email, internet, cash registers, credit card machines, and office equipment. Must have excellent communication skills, enjoy interacting with a variety of people, be highly organized, and maintain a professional appearance. Must be able to lift 25 lbs.

Experience

• 6-months related experience and/or training; or equivalent combination of education and experience preferred.
• Practical or formal training in biology or botany, and Hawaiian culture and history is strongly recommended.

Pay Range: $19.23 – $21.48

This position is open until filled.

NTBG is an equal opportunity, equal access employer. A copy of NTBG’s Drug Free Workplace Policy can be found here .