Visitor Experience Team Lead — Front Desk & Guest Services

ARTECHOUSE; Washington (District of Columbia); On-site; Full time

Job description

The Visitor Experience Team Leader serves as an ambassador for ARTECHOUSE, an ideal candidate must be well presented, confident and diplomatic. The Team Leader supports the operations of the art space through direct visitor interaction and by performing critical administrative functions such as daily operation of all front desk procedures, overseeing opening and closing of all art space exhibits/activities, supervising front desk and visitor experience staff, tracking visitor numbers, administer surveys, etc.

WHO YOU ARE

• Perform the role of Shift Leader, overseeing opening/closing procedures and leading a team of Visitor Experience Hosts (VE Hosts) to ensure a positive visitor experience for every guest during each shift
• Lead the daily operations of all front desk procedures: processing of admission tickets, re-bookings, etc.
• Answer ARTECHOUSE ticketing and contact form email inquiries
• Act as a liaison between departments to ensure seamless service with a focus on the visitor experience, ensuring visitors who email or visit are attended to professionally and promptly and visitor concerns and complaints are resolved to their satisfaction and the art space’s
• Train, and supervise VE Hosts, ensuring adherence to admission procedures, and confirming outgoing information is current and accurate
• Maintain a well-informed, working knowledge of the installations and exhibitions offered.
• Give welcome and introductory talk for exhibitions
• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
• Educate people about ARTECHOUSE’s mission and current installation
• Embody and exemplify the values of ARTECHOUSE in every interaction with guests
• Engage in conversation with visitors about their experience and the art

CORE QUALIFICATIONS + EXPERIENCE

• You have 2-4 years of experience in a visitor services role, customer service or in a hospitality position
• You have experience in overseeing other staff and have the ability to manage a team and ensure the execution of procedures
• You have experience interacting with the public and the cultural sensitivity required to do so gracefully and respectfully
• You have excellent customer service skills and experience in dealing with guests in difficult situations.
• You love working with people and are passionate about providing one-of-a-kind artistic experiences
• You have excellent oral communication and interpersonal skills and are comfortable with speaking to small crowds
• You have a strict attention to detail
• You are able to work under pressure and deal with conflict resolution
• You are flexible and positive in dealing with new experiences and people
• You have experience with, or ability to learn, ticketing and office software
• You are a team player
• Ability to spend shifts walking/standing/moving about in public spaces
• Available to work weekends, holiday, and evening hours
• Staff must adhere to a dress code of black and white garments.

SALARY

Starting salary is $21hourly

WHO WE ARE

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. In just under three years we’ve opened locations and built teams in New York, NY and Houston, TX. We believe in our mission and every day we work hard to make the impossible possible in our effort to push creative innovation all while empowering, educating and inspiring. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values

WE VALUE

Diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be based in Washington D.C. Please note we will only respond to candidates selected for further consideration.

* ARTECHOUSE will never interview job applicant candidates over a Wire App. If you are invited for an interview, you will be contacted by a member of our recruiting team from an email ending in artechouse.com