Visitor Experience Host (Washington DC)

ARTECHOUSE; Washington (District of Columbia); On-site; USD 19,320 - 27,517; Part time

Job summary

ARTECHOUSE in Washington D.C. is seeking a Visitor Experience Host to ensure positive visitor experiences and safety on the gallery floor. The ideal candidate excels in customer service and can engage visitors about ARTECHOUSE's mission and art installations.

The role requires excellent communication skills, flexibility, and a willingness to work weekends and holidays. Compensation is $17 hourly, and adherence to a black and white dress code is mandatory.

Qualifications

• Previous experience in a visitor services role or hospitality position is a plus.
• Must adhere to a dress code of black and white garments.

Responsibilities

• Act as ARTECHOUSE ambassador with positive and timely customer service.
• Welcome visitors and deliver an introduction talk.
• Ensure safety of the artwork and guests.
• Educate guests about ARTECHOUSE’s mission and current installations.

Skills

Excellent oral communication and interpersonal skills

Flexibility and positivity in dealing with new experiences and people

Comfortable with speaking to small groups

Ability to learn ticketing and office software

Job description

Overview

We are seeking a dynamic individual to be part of the Visitor Experience (VE) team in our Washington D.C. location. VE Hosts act as the ambassadors of ARTECHOUSE and are responsible for ensuring positive visitor experience as well as the safety of the art and technology.

CORE RESPONSIBILITIES

• Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email.
• Work collaboratively with the team to ensure positive visitor experience.
• Welcome visitors and deliver an introduction talk to position their experience.
• Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.
• Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.
• Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.
• Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs.
• Proactively engage with visitors to assist with their experience.
• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible.
• Educate people about ARTECHOUSE’s mission and current installation.
• Embody and exemplify the values of ARTECHOUSE in every interaction with visitors.

WHO YOU ARE

• Excellent oral communication and interpersonal skills.
• Flexibility and positivity in dealing with new experiences and people.
• Comfortable with speaking to small groups of people.
• Experience with, or ability to learn, ticketing and office software.
• Ability to spend shifts walking/standing/moving about in public spaces.
• Available to work weekends, holidays, and evening hours.

REQUIREMENTS

• Previous experience in a visitor services role or in a hospitality position a plus.
• Staff must adhere to a dress code of black and white garments.

COMPENSATION

$17 hourly

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.