Assistant Location Manager (DC Location)

ARTECHOUSE; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive health, dental, and vision insurance

Job summary

ARTECHOUSE is seeking an Assistant Location Manager in Washington D.C. The successful candidate will lead a team of 20-25 staff and ensure a positive visitor experience through effective communication and superior customer service practices.

Responsibilities include managing daily operations, training staff, ensuring compliance with safety regulations, and enhancing the facility’s operational effectiveness. The position offers an annual salary range of $50,000-$55,000 and unlimited paid time off.

Qualifications

• Experience managing teams of up to 25 people.
• Ability to lift, bend and transport merchandise weighing up to 50lbs.
• Strong communication, interpersonal, and written skills.

Responsibilities

• Focus on positive customer and visitor experience.
• Train and supervise staff of 20-25.
• Manage day to day people resources to maximize sales.

Skills

Leadership

Customer service

Facilities management

Communication

Detail-oriented

Team management

Job description

ARTECHOUSE is seeking an Assistant Location Manager to join our team. The ideal candidate is a highly organized and self-driven individual with great ability in leading teams, building processes and an unparalleled team culture. Management experience in a high paced customer service driven environment is required.

WHO YOU ARE

A responsible candidate with leadership and customer service experience. A multifaceted professional with a working knowledge or interest in new media art and building and venue management. Flexibility in schedule and eager to motivate a team.

CORE RESPONSIBILITIES

• Focus on positive customer and visitor experience through the use of best practices and communication of the importance of superior customer service.
• Interact with visitors, as well as handle visitor complaints, reviews and queries.
• Assist with day to day operations including visitor experience, location sales, building maintenance, housekeeping, exhibition and technical operations as needed.
• Manage day to day people resources to maximize sales, flow, and visitor engagement.
• Train and supervise staff of 20-25 including visitor experience and bar staff.
• Serve as the company safety officer, responsible for the oversight and maintenance of a safe workplace in compliance with OSHA, ADA, and Building Fire Codes.
• Plan and lead all facility projects, owning all maintenance and repairs of the building, coordinating with location and building managers.
• Order and maintain inventories of property and supplies.
• Ensure all building codes are being followed and permits are up to date.
• Ensure that location managers are supported on equipment and production-related infrastructure maintenance upgrades and work with them on these when necessary.
• Appropriately handling emergencies, customer complaints, employee or customer accidents, reconciling cash with sales receipts, reports, inventories and supervising all personnel.
• Perform all opening and closing procedures.
• Work with contractors and suppliers on site.
• Adhere to all policies and procedures including safety guidelines.
• Ensure that the location stands in line with ARTECHOUSE goals and branding.
• Lead by example and model behavior that reflects ARTECHOUSE core values.
• Translate the ARTECHOUSE overarching vision & strategy in a way that resonates with your team.

CORE QUALIFICATIONS + SKILLS

• Knowledge of facility construction and building systems, including, but not limited to, mechanical, electrical, plumbing, and emergency power systems, roofs, building facades, and their associated operation and maintenance;
• Demonstrated ability to lead, manage, and balance competing tasks, priorities, and deadlines, in addition to completing all assigned projects on time and within budget
• Familiarity with current developments in facilities management and the ability to conscientiously seek out innovative and creative ways of delivering services.
• Experience in managing assets
• Experience managing teams of up to 25 people
• Strong communication, interpersonal, and written skills
• Detail-oriented, organized and proactive
• Ability to lift, bend and transport merchandise weighing up to 50lbs
• Ability to work in a high energy, team environment
• Experience facilitating day to day operations as well as special events
• Capacity to learn new systems and technologies
• Strong team attitude and lead by example approach necessary

CORE QUALIFICATIONS

• Stand, walk, and talk and hear.
• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

COMPENSATION

$50,000-$55,000 annually

WHO WE ARE

We are a growing team of creatives and innovators who dream big. We are ambitious, hard working and value ideas and execution. In just under three years we’ve opened locations and built teams in New York, NY and Houston, TX. We believe in our mission and every day we work hard to make the impossible possible in our effort to push creative innovation all while empowering, educating and inspiring. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience.

WE OFFER

• Unlimited PTO so you can take the time you need
• Competitive health, dental, and vision insurance for employees and their dependents
• Creative and passionate co-workers

WE VALUE

We believe in the transformative power of art, science and technology and are committed to inspiring a new generation of genre-pushing artists to create with technology, educating the public about these new, exploratory mediums, and empowering artists and partners with tools and platforms that support and amplify their work.

Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be based in Washington D.C. Please note we will only respond to candidates selected for further consideration.