Visitor Experience Specialist

Ruth Mott Foundation; Flint (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Ruth Mott Foundation seeks a Visitor Services Assistant to coordinate the Applewood Estate visitor experience. You will support tours, exhibits, programs and events while delivering exceptional service to visitors, volunteers, and staff.

Responsibilities include data entry, collaboration on signage and wayfinding, and assisting with training and safety procedures, ensuring an inclusive, excellent visitor experience.

Qualifications

• High School Diploma or GED required.
• Experience in a museum, cultural organization, or teaching preferred.

Responsibilities

• Coordinate visitor experience operations during open hours.
• Provide exceptional customer service to visitors, volunteers and staff.
• Collect and enter visitor data in documents or software.
• Assist with on-site signage, wayfinding and communications for visitors.
• Support logistics for tours, exhibits, programs and events.
• Maintain inventory of visitor experience resources and supplies.
• Facilitate tours and educational programs based on trainings and collections.

Skills

Customer service

Communication

Interpersonal skills

Race equity & inclusion

Flexibility

Detail oriented

Driver's license

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

JOB SUMMARY

Assists in coordinating all aspects of the visitor experience at Applewood, including, but not limited to house, garden and group tours, exhibits, reservations, book sales, information requests, field trips, programs, and events. Provides exceptional customer service to all visitors, volunteers, and staff.

ESSENTIAL FUNCTIONS

• Coordinate, and in the absence of the Manager of Visitor Services and the Assistant Manager of Visitor Services & Volunteers, manage the daily visitor experience operations during open hours at Applewood Estate.
• Support and implement all procedural guidelines related to visitor services. Provide feedback regarding procedures to the Manager of Visitor Services.
• Collect and enter visitor data in appropriate documents or software.
• Collaborate with appropriate staff to recommend on-site signage, wayfinding, and other forms of communication to help guide, educate and inform visitors.
• Assist with coordination of visitor logistics related to participatory educational programs, tours, exhibits and events.
• Help clean, organize, and maintain inventory of visitor experience related resources and supplies, as well as visitor, volunteer, and storage spaces.
• Facilitate tours of Applewood and educational programs based on provided trainings and research of the collections and Mott family legacy to ensure accurate and inspiring interpretive programming.
• Support training for staff and volunteers in the areas of site content, safety procedures, customer service, equity, inclusion, and accessibility.
• Support the Assistant Manger of Visitor Services & Volunteers in conducting volunteer orientation sessions to share Foundation vision, mission, and values, set expectations and explain Applewood policies and safety procedures.
• Support Foundation and community needs and engage the public in meaningful ways at both on- and off-site events.
• Work closely with volunteers, security, and education teams to carry out daily operations.
• Support the execution of all organizational goals, especially those related to facilitating a positive organizational and race equity culture.
• Complete other duties as assigned.

Requirements

QUALIFICATIONS

Knowledge and Relevant Experience

• High School Diploma, GED or equivalent.
• Prior museum, cultural organization, or teaching experience preferred.

Skills

• Experience with computer programs such as Microsoft Office Suite.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with individuals from all sectors of the community and a commitment to race equity, diversity, and inclusion.
• Ability to be flexible, accurate and detail oriented.
• Hold a valid driver’s license.

PHYSICAL DEMANDS

While performing the duties of this job:

• Ability to sit at a computer terminal for long periods of time.
• May need to travel up and down stairs while carrying objects weighing up to 30 pounds.
• Bend, stoop, and lift to move materials on occasion.
• Pull/push, lift and carry up to 55 pounds on a regular basis.
• Reach both above and below shoulder height when needed.
• Ability to stand and walk for long periods of time.
• Tolerance of dust and mildew while wearing Foundation provided protective gear.

WORK ENVIRONMENT

The nature of the work requires the ability to work in both an indoor office environment and outdoor environments in varying temperatures and weather conditions.