Visitor Experience & Revenue Manager

Bay Area Discovery Museum; Sausalito (CA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays and leave

Parental leave

Staff discounts

Reciprocal museum admissions

Job summary

Bay Area Discovery Museum in Sausalito, CA, seeks a Manager of Visitor Services to lead admissions, membership, guest services, and the museum store. This full-time hybrid role combines guest experience leadership with on-site revenue generation across the Bay Area Discovery Museum.

You will drive membership value, train frontline teams, and monitor KPIs while ensuring an exceptional family-focused experience consistent with the Museum's mission.

Qualifications

• Minimum 3 years of supervisory experience in in-person guest-facing roles.
• Experience in hospitality, attractions, retail, or attendance-based settings preferred.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Lead and supervise MVS staff including managers and assistants.
• Oversee admissions, membership, visitor services, and the Museum Store operations.
• Drive membership acquisition, renewal, upgrades, and cross-selling.
• Develop and monitor frontline KPIs for guest experience, membership, and revenue.
• Implement retail strategies to maximize sales and profitability.
• Collaborate with Marketing, Experience, Membership, Development, and Operations teams.
• Provide frontline coaching and training on promotions and customer service.

Skills

Supervisory leadership

Guest experience leadership

Revenue growth

Training & development

Staff coaching

Customer service

Cross-functional collaboration

Budgeting & KPI

English proficiency

Tools

Square POS

CRM platforms

Microsoft Excel

Ticketing systems

Job description

Bay Area Discovery Museum in Sausalito, CA, seeks a Manager of Visitor Services to lead admissions, membership, guest services, and the museum store. This full-time hybrid role combines guest experience leadership with on-site revenue generation across the Bay Area Discovery Museum.

You will drive membership value, train frontline teams, and monitor KPIs while ensuring an exceptional family-focused experience consistent with the Museum's mission.