Visitor Experience Lead, Arboretum & Gardens

University of Pennsylvania; United (PA); Presencial; USD 22.000 - 37.000; Jornada completa

Descripción de la vacante

University of Pennsylvania's Morris Arboretum & Gardens seeks a Visitor Experience Manager to supervise 15 frontline staff and ensure exceptional guest service and visitor operations at the Morris Arboretum on-site.

The role oversees admissions, visitor center, parking, and rental program support, with weekend and some evening commitments. Strong leadership, communication, and customer service skills are essential.

Formación

• Associate's Degree or two year college equivalent required.
• 3–5 years of experience or equivalent combination of education and experience.
• Valid driver’s license required.
• Ability and willingness to work most weekends, some evenings and holidays.

Responsabilidades

• Hire, supervise, and coach 15 frontline staff, acting as on-site manager for Visitor Experience.
• Provide information and resolve visitor inquiries in person, by phone, and by email with professionalism.

Conocimientos

Staff management

Customer service

Scheduling

Communication

Team leadership

Educación

Associate's degree

Descripción del empleo

University of Pennsylvania's Morris Arboretum & Gardens seeks a Visitor Experience Manager to supervise 15 frontline staff and ensure exceptional guest service and visitor operations at the Morris Arboretum on-site.

The role oversees admissions, visitor center, parking, and rental program support, with weekend and some evening commitments. Strong leadership, communication, and customer service skills are essential.