Visitor Control Specialist

Cayuse Holdings; Honolulu (HI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

EAP

Basic Life and AD&D Insurance (Company

Voluntary Life and AD&D options

401(k) Retirement Savings Plan with 1+

Paid Time Off

Job summary

The Visitor Control Specialist at Cayuse Holdings is responsible for receiving, processing, screening, and credentialing visitors and personnel at cleared facilities, following strict Post Orders and government directives. The role ensures secure issuance of badges and access control while maintaining accurate records and reporting.

In this position, you will collaborate with government staff, operate credentialing systems, and perform screening with X-ray and metal detectors. U.S.

Qualifications

• High school diploma or GED required.
• Experience in visitor control, access control, security operations, or credentialing preferred.
• Ability to follow detailed Post Orders and Government procedures.
• Must pass background checks and hold required clearances.

Responsibilities

• Receive, verify, and process visitors and guests at the Visitor Control Center (VCC).
• Issue retention, temporary, or visitor badges per clearance level.
• Produce CACs per Government requirements and capture credential photos.
• Operate credentialing and access control systems and screen with X-Ray/metal detectors.
• Collaborate with Government staff to troubleshoot access issues and resolve discrepancies.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Independent work

Education

High school diploma or GED

Tools

MS Office

Word

Outlook

PowerPoint

Excel

Job description

The Visitor Control Specialist is responsible for receiving, processing, screening, and credentialing visitors, guests, and personnel accessing cleared facilities. This role operates strictly in accordance with established Post Orders, security policies, and Government directives, ensuring the secure, efficient, and compliant issuance of credentials and access authorization.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

Receive, verify, and process visitors and guests at Visitor Control Center (VCC).

Issue retention, temporary, or visitor badges consistent with the individual's approved clearance level.

Issue guest decals for approved social or ceremonial functions.

Produce and issue Common Access Cards (CACs) in accordance with Government requirements.

Conduct fingerprinting in compliance with federal standards.

Capture and produce credential photographs, including passport and ISOPREP photos.

Conduct personnel and item inspections utilizing:

X-Ray screening systems

Walk-through metal detectors

Identify, elevate, and document prohibited items or security anomalies in accordance with established procedures.

Operate and maintain administrative control of Government-furnished equipment and systems, including but not limited to:

X-Ray machines

Credentialing and access control systems

Ensure all equipment is used in accordance with training, Post Orders, and safety standards.

Work collaboratively with Government staff (Access Control Office, Visitor Control, and other security offices) to:

Troubleshoot visitor and guest access issues

Resolve approval, issuance, or system discrepancies related to badges, CACs, and ISOPREP credentials

Escalate issues through proper Government channels when required.

Collect, maintain, and report visitor control statistics and operational data as directed by VC leadership.

Accurately document all actions, incidents, and access transactions in approved Government systems.

Other duties as assigned.

Qualifications

Qualifications - Here's What You Need

High school diploma or GED.

Prior experience in visitor control, access control, security operations, or credentialing preferred.

Experience in operating security screening equipment (X-Ray, metal detectors) preferred.

Ability to follow detailed Post Orders and Government security procedures without deviation.

Completion of the Tailored Adaptive Personality Assessment System (TAPAS) will be required as part of the organization's personnel assessment and placement process. The TAPAS assessment supports the evaluation of individual behavioral tendencies and work styles to ensure alignment with position requirements, mission objectives, and organizational values.

Active Top Secret /SCI with Polygraph clearance is required.

Due to the nature of work at the client's facility, U.S. Citizenship is required.

Must possess and maintain a valid state driver's license in good standing.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.

Exceptional verbal and written communication skills.

Ability to read, write, speak fluently in English.

Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.

Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.

Must be self-motivated and able to work well independently as well as on a multi-functional team.

Ability to handle sensitive and confidential information appropriately

Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits

EAP

Basic Life and AD&D Insurance (Company Provided)

Voluntary Life and AD&D options

401(k) Retirement Savings Plan with matching after one year

Paid Time Off

Reports to: Site Lead

Working Conditions

Professional secure facility environment, with the ability to work onsite.

Must be physically and mentally able to perform duties extended periods of time.

Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace.

May be asked to work a flexible schedule which may include holidays. Ability to work rotating shifts, weekends, and holidays as required by mission needs.

May be asked to travel for business or professional development purposes.

May be asked to work hours outside of normal business hours.

Ability to stand for extended periods.

Ability to lift and move items up to 40 lbs (e.g., bins, equipment trays).

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Category Customer Service/Support

Position Type SCA Hourly Employees Full-Time