Visitor Control Center Administrator

Chenega Professional Services Strategic Business Unit; Schriever Space Force Base (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Chenega Naswik International, LLC is seeking a detail-oriented Visitor Control Center Operator to support security operations for the Missile Defense Agency (MDA). The role emphasizes processing VARs and maintaining stringent access controls in a national defense setting.

You will verify documentation, coordinate with security teams, and ensure compliant access for government, military, and contractor personnel. Exceptional customer service and accuracy are essential for mission success.

Qualifications

• High School Diploma or GED required.
• Minimum of six (6) months of experience in badge administration.
• Minimum of six (6) months of experience in Common Access Card (CAC) administration.
• Must be eligible to obtain and maintain a Secret clearance.
• Ability to communicate effectively and interact professionally with customers, employees, contractors, and government personnel.
• Ability to maintain accuracy, confidentiality, and attention to detail in a security-focused environment.

Responsibilities

• Process Visitor Access Requests (VARs) for personnel requiring entry to MDA facilities.
• Review, verify, and maintain visitor access documentation in accordance with established security procedures.
• Coordinate with security offices, government sponsors, and security managers to ensure visitor access requirements are met.
• Process VARs for conferences, meetings, special events, and official visits.
• Support visitor access requirements for government personnel, military personnel, and contractor personnel.
• Verify security clearance information and need-to-know certifications as required.
• Maintain visitor records and supporting documentation in accordance with established retention requirements.
• Update access control databases and visitor management systems to ensure accurate and timely processing.
• Support urgent and time-sensitive visitor access requests while maintaining compliance with security requirements.
• Provide professional customer service and assistance to visitors, employees, contractors, and government personnel.
• Assist medical, fire, law enforcement, and emergency response personnel as directed.

Skills

Customer service

Attention to detail

Communication

Professionalism

Security awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Database systems

Job description

Summary

Chenega Naswik International, LLC is seeking a detail-oriented and customer-focused Visitor Control Center Operator to support security operations for the Missile Defense Agency (MDA). This position plays a critical role in managing visitor access requests, verifying security requirements, and supporting access control programs that help protect personnel, facilities, and mission-critical resources.

• The ideal candidate is highly organized, professional, and committed to providing exceptional customer service while maintaining strict compliance with security procedures. This role offers the opportunity to support national defense operations while serving as a key resource for visitor processing, security coordination, and access management activities.

Responsibilities

• Process Visitor Access Requests (VARs) for personnel requiring entry to MDA facilities.
• Review, verify, and maintain visitor access documentation in accordance with established security procedures.
• Coordinate with security offices, government sponsors, and security managers to ensure visitor access requirements are met.
• Process VARs for conferences, meetings, special events, and official visits.
• Support visitor access requirements for government personnel, military personnel, and contractor personnel.
• Verify security clearance information and need-to-know certifications as required.
• Maintain visitor records and supporting documentation in accordance with established retention requirements.
• Update access control databases and visitor management systems to ensure accurate and timely processing.
• Support urgent and time-sensitive visitor access requests while maintaining compliance with security requirements.
• Provide professional customer service and assistance to visitors, employees, contractors, and government personnel.
• Assist medical, fire, law enforcement, and emergency response personnel as directed.
• Respond to emergencies and perform CPR, AED, and First Aid duties as required.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum of six (6) months of experience in badge administration.
• Minimum of six (6) months of experience in Common Access Card (CAC) administration.
• Must be eligible to obtain and maintain a Secret clearance.
• Ability to communicate effectively and interact professionally with customers, employees, contractors, and government personnel.
• Ability to maintain accuracy, confidentiality, and attention to detail in a security-focused environment.

Preferred Qualifications

• Experience supporting Department of Defense, Missile Defense Agency, or federal government security programs.
• Experience processing Visitor Access Requests (VARs) and visitor credentialing activities.
• Experience supporting access control, visitor management, or security administration programs.
• CPR, AED, and First Aid certifications.
• Experience working in a customer service or administrative support environment.

Knowledge, Skills and Abilities

• Knowledge of visitor management, access control, and credentialing procedures.
• Ability to process, track, and maintain security-related documentation and records.
• Strong attention to detail and recordkeeping skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to maintain accurate logs, reports, and visitor records.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and database systems.
• Ability to interpret and apply security policies, procedures, and operating instructions.
• Strong customer service and stakeholder engagement skills.
• Ability to manage multiple priorities while maintaining accuracy and efficiency.
• Commitment to security compliance, professionalism, and mission success.