Visitor Centre Guide – Glenglassaugh, Benriach Distilleries

Jobtailor; Elgin (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

Jobtailor in Illinois seeks an enthusiastic host to lead distillery tours and provide engaging tasting experiences. You will ensure guests feel welcomed, informed, and excited about Whisky products.

You will also support retail sales and assist with merchandise, while balancing time between locations and delivering creative, high-quality guest experiences.

Qualifications

• Previous customer service experience in hospitality or retail
• Current driver's license and vehicle
• Confident and friendly manner when welcoming guests
• Strong interest in whisky or experience in whisky industry
• Ability to manage time between multiple locations and think creatively about problem solving

Responsibilities

• Host distillery tours and tasting experiences
• Manage tasting experiences and prepare drinks in bar areas
• Interact with visitors and answer their questions
• Support the retail side of the visitor centre, selling products and merchandise

Skills

Customer service

Whisky knowledge

Time management

Creative problem solving

Guest interaction

Friendly demeanor

Job description

• Host tours of the distilleries and provide tasting experiences


• Manage tasting experiences and prepare drinks in bar areas


• Interact with visitors and answer their questions


• Support the retail side of the visitor centre, selling products and merchandise

Requirements

• Previous customer service experience in the hospitality or retail industry


• Current driver's license and vehicle


• Confident and friendly manner when welcoming guests


• Strong interest in whisky or experience in the whisky industry


• Ability to manage time between both locations and think creatively about problem solving

Core Competencies

Demonstrates strong customer service skills in hospitality and retail environments, with a focus on providing engaging tasting experiences and managing visitor interactions effectively. Possesses a solid understanding of whisky and the ability to creatively solve problems while managing time across multiple locations.

Highest-signal resume keywords

• Customer Service Experience


• Whisky Industry Knowledge


• Time Management


• Creative Problem Solving


• Confident Guest Interaction

ATS Optimization Keywords

Soft Skills

• Friendly Manner


• Engagement Skills

Certifications & Qualifications

• Current Driver's License

Industry Keywords

• Hospitality


• Retail


• Distillery Tours


• Tasting Experiences


• Product Sales