Visitor Center Assistant - Part Time

City-of-Loveland---Loveland,-Co; Loveland (CO); On-site; USD 23,000 - 32,000; Part time

Job summary

The City of Loveland seeks a Visitor Center Associate to deliver exceptional customer service and concierge guidance about Loveland and the region. The role includes clerical tasks, cashiering, and merchandising with a flexible schedule (0-19 hours/week, weekends possible).

Responsibilities include assisting visitors, processing transactions, stocking displays, and supporting event setups while representing Loveland with accurate local information and hospitality.

Qualifications

• Two years of customer service and clerical experience with high public contact.
• Experience with computerized cash register POS and Microsoft Office.
• Retail merchandising experience preferred.

Responsibilities

• Enables excellent customer service and concierge guidance.
• Handles cash transactions and daily deposits accurately.
• Stocks, inventories, and displays merchandise.
• Provides clerical support such as typing, filing, and reports.
• Assists with special events and offsite representations.

Skills

Customer service

Clerical duties

Cashier experience

Merchandising

Microsoft Office

Education

High School diploma or GED

Tools

POS systems

Microsoft Excel

Microsoft Word

Outlook

Job description

Visitor Center
5400 Stone Creek Cir
Loveland, CO 80538, USA

Description

JOB SUMMARY:

Performs exceptional customer service and concierge guidance related to current and historic facts about Loveland and the region to visitors of the center. Includes, clerical, cashiering and merchandising. Flexible and varied schedule between 0-19 hours/week including weekend hours.

The salary range for this position is $17.33- $23.40 per hour, depending on qualifications and experience

Position will remain open until filled.

ESSENTIAL FUNCTIONS:

• Enhances Loveland Visitors Center image through positive, courteous, quality customer service provided to all customers.
• Assist customers with tourism questions and provides accurate information related to current events withing the community and historic information. Enhancing the guest experience and knowledge.
• Resolves customer issues and answers questions.
• Prepares daily reconciliation and daily deposit of sales as well as the weekly deposit in an accurate manner ensuring that cash and credit card transactions remain in balance.
• Stocks, inventories, and sets displays and store merchandise.
• Processes invoices for payment.
• Perform managerial opening and closing procedures.
• Apply database and spreadsheet skills on a daily basis.
• Provides clerical support such as typing, work processing, filing, report calculation and compilation, and various other duties per request.
• Orient and support volunteers for success in assisting and working with visitors.
• Works as a tourism ambassador to inspire travel and build itineraries in and around Loveland to help create a memorable guest experience.
• Share Loveland’s story, historic, current and vision for the future, with visitors from around the globe.
• Master local resources for visitors. Provide accurate guidance, resources and information as a regional ambassador.
• Performs work during special events. Welcome guest, provide event support.
• Assist with special event preparation and teardown.
• Works offsite representing the City and region at events thorough the year.

OTHER JOB FUNCTIONS:

• May be required to cross train in other areas.
• Performs other duties as assigned.

QUALIFICATIONS:

Required Education:

• High School Graduate or GED.

Required Experience:

• Two (2) years p revious work experience performing customer service and clerical duties, including high degree of public contact, customer relations in a fast-paced environment, experience with computerized cash register point-of-sale (POS), and proficiency with Microsoft Office (Word, Excel, Outlook).
• Previous retail merchandising experience, and some training in customer service preferred.

KNOWLEDGE< SKILLS & ABILITIES:

• Complete fee transactions quickly and accurately; prepare daily cash report using math principles.
• Knowledge of point-of-sale systems.
• General working knowledge of standard office procedures and methods including Microsoft Word/Excel/Outlook.
• Requires typing at a speed that would enable a transaction or project to be completed in a timely manner.
• Thorough knowledge of spelling, punctuation, grammar, arithmetic and business English.
• Communicate effectively with co-workers and the general public, and work efficiently with frequent interruptions.
• Answer telephones and clearly communicate information.
• Must have excellent customer service skills and be able to deal with customers diplomatically and effectively and demonstrate the skills of good judgment and patience.
• Operate menu driven computer/cash register system.

PHYSICAL DEMANDS & WORKING CONDITIONS:

• Frequent l ight to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Frequent exposure to routine office noise and equipment.
• Occasional moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
• Occasional exposure to hazards that are predictable or well protected against.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

A vibrant community, surrounded by natural beauty, where you belong!

• Retirement – 457 employee funded plan
• Medical Leave – Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

A criminal history background check will be obtained pre-employment.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.