Visitor Center Assistant

National Audubon Society; Naples (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

National Audubon Society seeks a Center Assistant to support Corkscrew Swamp Sanctuary in Naples, FL. This on-site, full-time seasonal role handles admissions, sales at the Nature Store and Rooney Cafe, member services, visitor assistance, and information delivery about sanctuary activities.

The position runs December 2026 through April 2027, up to 37.5 hours weekly, at $19.00 per hour, with a focus on customer service, cash handling, and teamwork in a dynamic outdoor setting.

Qualifications

• Experience in customer service, retail, or administrative support.
• Excellent customer service and relationship-building skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multi-task in a fast-paced environment.
• Able to follow directions and work autonomously.
• Ability to quickly learn a POS/ticketing database.
• Ability to handle cash and card transactions accurately.

Responsibilities

• Deliver excellent customer service and a welcoming environment for guests and volunteers.
• Support retail, admission, and operations at the Blair Visitor Center.
• Promote, sell, and renew memberships.
• Manage the Center's main phone line and route inquiries.
• Provide up-to-date information on Sanctuary activities and events.
• Assist with special events and end-of-day closure.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Detail-oriented

Cash handling

Point of sale

Education

GED or high school diploma

Tools

MS Office

Outlook

Job description

Location: Naples, FL

Full time

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet's health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, nonpartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With over 1,000 staff and more than 2.6 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook and Instagram @audubonsociety.

Position Summary

The Center Assistant will support the Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary in Naples, Florida. Responsibilities include admissions, Nature Store and Rooney Cafe sales, Spurlino Foundation Discovery Center operations, visitor and volunteer assistance, boardwalk closing and membership sales. The Center Assistant provides exceptional customer service by greeting visitors to the Center and providing accurate, helpful information about the Sanctuary.

This is a full-time, seasonal position, working up to 37.5 hours per week, from December 2026 through April 2027.

This position is classified as on-site based at Corkscrew Swamp Sanctuary in Naples, Florida.

Compensation:

$19.00 / hour

Essential Functions

• Deliver excellent customer service; contributing to a welcoming environment for all guests, visitors, members, volunteers, and event attendees coming through the Blair Visitor Center.
• Support retail, admission, and other operations throughout the Blair Visitor Center.
• Promote, sell, and renew memberships.
• Proactively assesses visitor needs.
• Manage the Center's main phone line and expedite calls to appropriate departments or staff members.
• Address challenging situations with professionalism and respect, escalating issues to the Supervisor as needed.
• Provide up-to-date information to visitors regarding special events, tours, the Nature Store, Rooney Café, Spurlino Foundation Discovery Center, boardwalk, and other Sanctuary activities.
• Develop an understanding of the ecology and natural history of Corkscrew Swamp Sanctuary.
• Responsible for processing all cash and credit card transactions.
• Assist with special events.
• Assist with end of day facility closure by clearing the Sanctuary campus and boardwalk to ensure all visitors have safely exited.
• Maintain and foster a culture of safety.
• Other job-related duties as assigned.

Qualifications and Experience

• GED or high school diploma required and 0-1 years of experience. An equivalent combination of education and experience will also be considered.
• Commitment to Audubon's organizational values of care, collaboration, change, integrity, impact, and innovation.
• Experience fostering inclusive and collaborative work environments is valued.
• Experience in a customer service, retail, or administrative support role.
• Excellent customer service and relationship building skills.
• Excellent communication and interpersonal skills.
• Must be eager to learn and share knowledge with others.
• Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
• Must work well in a team and professionally represent Audubon to the public and volunteers.
• Able to follow directions and work autonomously.
• Ability to quickly learn a point of sale/ticketing database.
• Ability to handle cash and credit card transactions accurately.
• A moderate understanding of computer platforms, including MS Office, Outlook and other web-based applications.
• Ability to maneuver up to 25 lbs. with or without accommodation.
• Ability to traverse at least 2-3 miles by foot or electric trike in a variety of weather conditions, with or without accommodation.
• Ability to work a flexible schedule, including weekends.
• Valid driver's license required.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.