Volunteer and Membership Assistant

Audubon; Naples (FL); On-site; USD 26,174 - 27,552; Part time

Job summary

Audubon is seeking a part-time Volunteer and Membership Assistant based at Corkscrew Swamp Sanctuary in Naples, FL. This role involves managing volunteer and membership programs, including recruitment, data tracking, and event planning.

The ideal candidate will have a GED or high school diploma and at least 1 year of relevant experience. Successful applicants will demonstrate excellent organizational and communication skills and have the ability to multitask effectively.

Qualifications

• Minimum of 1 year of experience, preferably in customer service or administrative support.
• Proficient in Microsoft Office and comfortable with software databases.
• Ability to work a flexible schedule, including weekends.

Responsibilities

• Assist in volunteer recruitment and membership sales.
• Manage databases of volunteers and members, ensuring accuracy.
• Draft newsletters and manage communications with members.

Skills

Customer service

Data management

Excellent writing and communication skills

Organizational skills

Ability to multi-task

Education

GED, Vocational, or high school diploma

Tools

Microsoft Office

Asana

Job description

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come.

Learn more at www.audubon.org and on Facebook, Twitter, and Instagram @audubonsociety.

Position Summary

The Volunteer and Membership Assistant assists with the management and coordination of a variety of activities for Corkscrew Swamp Sanctuary’s volunteer and membership programs and works towards strengthening these important supporter groups. Activities include volunteer and member recruitment and sales, communications, programming, event planning and delivery, and data tracking. This position is classified as part-time, 25 hours a week, and on-site based at Corkscrew Swamp Sanctuary in Naples, FL.

Compensation

$19.00 - $20.00 / hour

Essential Functions

• Collaborate with Visitor Center staff to promote volunteer recruitment and membership sales.
• Handle membership communications including phone calls, in-person inquiries, and email.
• Manage volunteer and membership databases to ensure information is up to date and accurate.
• Use a range of software to produce reports and transfer or upload data to support programs.
• Create events for programs and social functions, and new member profiles in Ticketure software.
• Support the planning and delivery of programs and events, including post-event support.
• Draft newsletters and upload contact lists for renewal reminders.
• Process membership purchases and refunds of daily admission fees for new membership purchases.
• Track volunteer compliance for background checks, training, and other requirements.
• Maintain inventory for radios and other equipment and supplies.
• Work with IT Help Desk and use Asana software to resolve digital platform issues.
• Track budget expenses, place new orders, and replenish program materials.
• Oversee scheduling for the monthly boardwalk closing calendar.
• Perform end-of-day facility closure by clearing the boardwalk of visitors as required.
• Maintain and foster a culture of safety.
• Other job-related duties as assigned.

Qualifications and Experience

• GED, Vocational, or high school diploma required and a minimum of 1 year of experience. An equivalent combination of education and experience will also be considered.
• Experience in customer service, data management, communications, and marketing.
• Experience in administrative support is preferred.
• Self-driven with the ability to work well in a team setting as well as independently.
• Very organized with the ability to multi-task.
• Excellent writing and communication skills.
• Proficient in Microsoft Office products and comfortable working with software databases, and internet research.
• Non-profit experience with volunteer or membership programs a plus.
• Ability to work a flexible schedule, including weekends and evenings on occasion.
• Ability to lift up to 15 lbs. and traverse at least 3 miles in a variety of weather conditions with or without accommodation.
• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
• Experience fostering inclusive and collaborative work environments is valued.

National Audubon Society Competencies

This role will also be accountable to apply and develop the following competencies.

• Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.
• Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking, creativity, and systematic approaches.
• Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.
• Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.
• Critical Thinking: Take an active approach to analyzing, evaluating, and interpreting information or situations objectively and logically to make informed decisions or judgments.

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.