Visitor Access Associate - 16hrs

Connecticut Children's Medical Center; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Connecticut Children’s Medical Center in Hartford, CT is seeking a customer-focused Information Desk Associate to greet visitors, answer questions, register guests and provide directions in a busy lobby. Under supervision, you will support security, handle phone calls, and prepare routine documents using Word, Excel and other systems while upholding HIPAA and CCMC policies.

The role emphasizes exceptional customer service, teamwork and the ability to manage multiple tasks in a fast-paced

Qualifications

• 3–5 years high-volume customer service experience.
• Experience with Microsoft Windows, Word and Excel; basic database skills.
• High school diploma or GED required.

Responsibilities

• Greet, screen and register visitors, issue ID badges and provide directions.
• Answer inquiries, interpret policies, and route calls to appropriate staff.
• Maintain a safe, welcoming lobby environment in collaboration with security.
• Prepare routine documents and correspondence using PC software.
• Assist volunteers and staff with information desk activities and processes.
• Adhere to HIPAA and CCMC policies in all interactions.

Skills

Customer service

Communication

Microsoft Windows

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Associate's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Easy Lobby

Siemens-SMS

Job description

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Job Description

Under general supervision, coordinates and performs a variety of administrative and operational support
duties at a visitor information desk located in one of the hospital lobbies to help ensure a welcoming, safe
and secure environment in the lobby. In accordance with HIPAA and CCMC policy, greets, registers and
provides visitors with information and directions; answers telephone and directs calls; utilizes judgment to
provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex
issues. Collaborates with security staff to assure an orderly and safe environment and actively participates in
emergency preparedness drills/responses. Utilizes various computer applications to retrieve information, and
may prepare various documents, correspondence & reports; establish and maintain information desk filing

Responsibilities

• VISITOR ACCESS - Following established protocols, greets and screens visitors, determines needs, registers.
  visitors and issues ID badges, provides directions and/or assists visitors with way finding; accepts, screens &
  routes telephones calls.
• CUSTOMER SERVICE - Answers inquiries, interprets hospital policies and procedures to visitors, staff and
  volunteers with respect and consideration; provides forms/information or resolves problems concerning.
  activities and/or operations of information desk; follows through, as required, to meet needs of customers.
• LOBBY ENVIRONMENT - Actively contributes to the provision of a safe and caring environment to enhance.
  patient, family and visitor satisfaction. Creates and maintains an atmosphere of warmth, personal interest.
  and positive concern as well as a calm environment in hospital lobby. Develops recommendations and
  actively contributes to quality improvements in lobby environment and procedures.
• SECURITY/EMERGENCY PREPAREDNESS - Collaborates with security personnel to ensure an orderly and
  safe environment. Notifies Security and appropriate Leadership of any issues related to safety or visitor.
  compliance with CCMC policy. Actively participates in emergency preparedness drills/responses.
  ADMINISTRATIVE SUPPORT - Compiles and maintains logs, statistics or data pertaining to departmental.
  operations. Performs a variety of assignments utilizing personal computer to retrieve information, register.
  visitors, and issue visitor ID’s; as assigned, may prepare routine to complex documents or correspondence.
  EMPLOYMENT APPLICATIONS – Follows established procedures regarding employment application.
  process: provides routine information and/or directs applicants to Human Resources.
  may create forms, flyers, or templates. Establishes and maintain information desk records, and filing.
  systems.
• May be requested to provide instruction, training or to assist volunteers or other staff in information desk.
  activities and processes. As assigned, actively participates in and contributes to departmental/organization wide committees.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific.
  populations from neonate through adolescence and applies them to practice. Demonstrates cultural.
  sensitivity in all interactions with patients, families and visitors.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are
  consistent with the CCMC STANDARDS.
  

Qualifications

Education and/or Experience Required:

• Education Required: Minimum of 3 to 5 years high volume customer service experiences directly related to the duties and responsibilities specified, or equivalent; with experience High school diploma or GED required.
• Experience Required: Experience with Microsoft Windows operating system; Intermediate to Advanced skills in Microsoft Word and Excel; and basic database management experience (Microsoft Access).

Education and/or Experience Preferred:

• Education Preferred: Associate's degree or administrative certificate preferred handling multiple line telephones.
• Experience Preferred: Experience with visitor records application (e.g. Easy Lobby) is preferred.

Knowledge, Skills and Abilities:

Knowledge:

• Strong working knowledge of departmental and organizational policies and procedures.

Skills:

• Good listening, excellent communications and interpersonal skills in order to effectively greet and assist
  visitors and respond to their needs in a timely, pleasant and friendly manner both verbally and in writing.
• Intermediate to Advanced skills in Microsoft Windows operating systems, word processing (Microsoft Word),
  and spreadsheet (Microsoft Excel) applications. Basic database management skills including ability to utilize
  database applications, perform basic queries and print reports.
• Basic skill using patient admission/discharge/transfer application (e.g., Siemens-SMS); working knowledge of
  visitor registration system (e.g. Easy Lobby).
• Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-featured telephone)

Ability to:

• Interact with people with a variety of diverse backgrounds (e.g. ethnicity, religious affiliation, national origin,
  age, etc.)
• Maintain a pleasant and professional demeanor when dealing in a high volume, fast paced environment.
  and the ability to adapt to emotionally stressful circumstances.
• Work in a team environment with an orientation to provide outstanding customer service.
• Understand and apply knowledge of department/organizational policies and procedures to resolve routine to
  complex problems
• Focus on customer needs and follow through to meet needs.
• Handle multiple tasks simultaneously; effectively organize and manage time.
• Prioritize duties regarding patient, family and visitor needs and maintain traffic flow in the lobby area; and to
  make administrative/procedural decisions and judgments.
• Create, compose and edit written materials.
  

Connecticut Children’s is an Equal Opportunity/Affirmative Action Employer. Qualified applicants for employment will receive consideration without regard to their race, color, religion, national orientation, sexual orientation, gender identity, protected veteran status, or disability.

Job Info

• Job Identification 5575
• Job Category Admin. & Ops. Support
• Posting Date 08/21/2026, 07:37 PM
• Job Shift Evening
• Locations 282 Washington Street, Hartford, CT, 06106, US (On-site)
• Scheduled Days and Hours Varies: 3:00pm-11:30pm