Visitation Center Team Lead - Family Services

YWCA Greater Harrisburg; Harrisburg (Dauphin County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Employee Assistance Program

Life Insurance

Disability

Pension plan

403(b) retirement plan

Paid time off

Holidays

Job summary

The YWCA Greater Harrisburg is seeking a full-time Visitation Team Lead. This role oversees the Visitation Center’s daily operations, schedules and supervises visits for infants, toddlers, and children with their families, primarily Monday through Friday, with occasional Saturday on-call coverage.

Key duties include intake orientations, maintaining client records, preparing reports, and providing testimony when required.

Qualifications

• Two years of experience in Visitation, Social Work, or Case Management.
• Proven verbal and written communication with diverse backgrounds.
• Proficiency with Microsoft Office programs.
• Must maintain confidentiality and demonstrate attention to detail.
• State Police, Child Abuse and FBI clearances required.

Responsibilities

• Schedule and conduct client intakes/orientations for program participants.
• Provide monitored visitation services for families referred through the court system and Dauphin County Children and Youth.
• Document observations of the contact between child(ren) and family during visits.
• Maintain client files and casebook information in a timely and consistent manner.
• Prepare reports including potential placement recommendations and visitation plan changes.
• Intervene and terminate program services when necessary.
• Assist with funding reports and invoicing.
• Assist with development and distribution of community education materials.
• Testify in dependency or termination court hearings as necessary.
• Provide service data to Visitation Program Team Lead for billing and reporting.

Skills

Verbal communication

Written communication

Attention to detail

Microsoft Office

Teamwork

Confidentiality

Education

Associate degree in social work or related field

Bachelor's degree preferred

Tools

Microsoft Office

Job description

The YWCA Greater Harrisburg is seeking a full-time Visitation Team Lead. This role oversees the Visitation Center’s daily operations, schedules and supervises visits for infants, toddlers, and children with their families, primarily Monday through Friday, with occasional Saturday on-call coverage.

Key duties include intake orientations, maintaining client records, preparing reports, and providing testimony when required.