Vision Surgery Concierge & Scheduler for Premium Care

Northwest Eye Surgeons; Seattle (WA); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Robust Ancillary Benefits

401(k) Plan with employer contribution

Company Paid Life Insurance

Generous PTO/Holiday

EEO Statement

Job summary

Northwest Eye Surgeons in Seattle is seeking a Surgical Concierge for our Northgate location. This role focuses on counseling patients on premium vision correction options and scheduling surgeries at our ambulatory surgery center and local hospitals.

You will inform patients about financial options, payments, and protocols, provide precise price estimations, and deliver a first‑class patient experience while coordinating with surgeons and staff.

Qualifications

• Excellent salesmanship and closing skills.
• Outstanding customer service skills for a positive patient experience.
• Proficient with Microsoft Office products, G‑Suite, and Windows environment.
• Demonstrates superior communication skills, both verbal and written.
• Team player with flexibility to assist in all areas.
• Competency using EPM / EHR systems.

Responsibilities

• Greet, introduce, and provide informational packets to all surgery‑interested patients.
• Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre‑surgery testing and post‑op appointments.
• Other duties as assigned.

Skills

Salesmanship

Closing skills

Customer service

Communication

Teamwork

EHR experience

EPM usage

Microsoft Office

G-Suite

Windows OS

Education

High School diploma or equivalent

Job description

Northwest Eye Surgeons in Seattle is seeking a Surgical Concierge for our Northgate location. This role focuses on counseling patients on premium vision correction options and scheduling surgeries at our ambulatory surgery center and local hospitals.

You will inform patients about financial options, payments, and protocols, provide precise price estimations, and deliver a first‑class patient experience while coordinating with surgeons and staff.