Vision & Style Concierge — Retail Glasses Expert

Warby Parker; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Employee stock purchase plan

Optical education reimbursement

Free eyewear

Job summary

Warby Parker is seeking a well-rounded Sales Advisor to deliver top-notch service to customers in our retail locations across the United States and Canada. You will engage shoppers with product knowledge, brand storytelling, and proactive help, while contributing to process improvements and special projects that enhance the glasses-shopping experience.

The role emphasizes a fast-paced, team-oriented environment where exceptional service, organization, and communication are valued.

Qualifications

• Customer-facing experience in a service-minded environment.
• Proactive, adaptable problem-solver with quick reaction to unexpected situations.
• Organized, attentive, and detail-oriented work style.

Responsibilities

• Communicate Warby Parker's values and brand philosophy on the sales floor.
• Delight customers through exceptional service.
• Demonstrate product knowledge and offer style advice.
• Dream up ways to reinvent retail and the glasses-shopping experience.
• Anticipate needs of team and customers and lend a hand when needed.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Customer service

Sales experience

Communication

Team player

Adaptable

Job description

Warby Parker is seeking a well-rounded Sales Advisor to deliver top-notch service to customers in our retail locations across the United States and Canada. You will engage shoppers with product knowledge, brand storytelling, and proactive help, while contributing to process improvements and special projects that enhance the glasses-shopping experience.

The role emphasizes a fast-paced, team-oriented environment where exceptional service, organization, and communication are valued.