Vision Services Assistant II

Kaiser Permanente; Redwood City (CA); On-site; USD 54,000 - 57,000; Full time

Job summary

Kaiser Permanente is seeking an entry-level Vision Services Assistant in Redwood City, CA. The role supports ophthalmology and optometry providers, handling tests, patient flow, and clerical duties to improve provider-patient interactions.

Responsibilities include preparing patients for testing, recording results in the EMR, scheduling procedures, and assisting with minor eye procedures as needed. The position emphasizes teamwork and accurate data entry in a fast-paced eye care environment.

Qualifications

• Minimum of two years (1,000+ hours/year) experience performing objective ophthalmic testing such as visual acuity, tonometry, visual fields, lensometry, color testing, depth perception.

Responsibilities

• Measure and record intraocular pressure, lensometry, and other ophthalmic tests as directed.
• Prepare patients and administer topical eye meds per physician order.
• Schedule and manage ophthalmology/optometry appointments and related records.
• Set up supplies and assist with minor eye procedures as needed.
• Maintain lab equipment, inventory, and clean work areas.
• Document medical histories and data entry into the EMR system.

Skills

Ophthalmic testing

Verbal and written communication

Teamwork

Computer literacy

Education

High School Diploma/GED

Job description

A Vision Services Assistant (V.S.A). is a member of the Eye Services team, providing direct support to the providers (Ophthalmologists and optometrists) and the Eye Services operation, while working under the direct supervision of the Chief of Ophthalmology or designee(s). The V.S.A.s primary role will be to enhance to provider interactions with their customers utilizing specific knowledge, objective ophthalmic testing and practicing special technical skills in the Eye Services specialty. The VSA will maximize opportunities for flexible operations within vision services by assisting with provider visits as well as supporting department operations with clerical services (e.g., making appointments, scheduling surgical procedures, taking messages, registering patients, etc.).

• Measures and records intraocular pressure (tonometry), neutralization of spectacles (lensometry), automated visual fields, autorefraction (in preparation for the subjective refraction by the provider), autokeratometry, anterior chamber angles, vital signs and pupillary response and other objective ophthalmic testing procedures.
• Measures complete visual acuitys for all ages and ocular diagnoses, including Snellen charts, HOTV charts, color vision and stereopsis.
• Administers topical eye medications per specific physician order in preparation for testing as permitted by state law and regulation.
• Performs other objective ophthalmic testing and automated image capture, as indicated.
• Makes and cancels Optometry, Ophthalmology, medical clearances and diagnostic appointments.
• Obtains and prepares the appropriate medical information (records, files, forms, diagnostic results) for the provider.
• Records relevant medical information for the provider (i.e., assessments, plans, interventions, and spectacles) completes forms and other necessary data entry.
• Documents concise and relevant medical and ocular histories in the medical record Electronically, set up lab, x-ray and other requisitions, as needed.
• Labels specimen and Pathology Requests forms.
• Documents the specimens using departmental specific procedures.
• Sets up and assists with minor surgical procedures of the eye, as needed by setting up supplies, handling instruments, etc.
• Anticipate provider needs (preparation of supplies, instruments and equipment).
• Cleans (changing cleaning solutions, as needed), wraps, labels and re-stocks instruments.
• Maintains equipment and orders/stocks supplies.
• Orders and maintains inventory par levels of supplies, forms, medications, etc. as needed.
• Keeps work area clean.
• Sets-up and assists with minor surgical procedures of the eye, as needed, by setting up supplies, handling instruments, etc.
• Anticipates provider needs (preparation of supplies, instruments and equipment).
• Calls patients with messages from providers and documents disposition.
• Documents, updates and processes records relating to provider appointments.
• Performs surgical scheduling functions, as needed.
• Participates in training and orientation of new personnel.
• Performs other related duties as necessary.
• Supervisory Responsibilities: This job has no supervisory responsibilities.
• Compliance Accountability: Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other

Grade 355

Experience

Basic Qualifications

• Must have a minimum of two (2) years (1,000 hours or more per year) recent experience in conducting objective ophthalmic testing on a regular basis, including but not limited to, experience in several of the following procedures: visual acuity testing, non-contact or contact tonometry, visual fields testing, lensometry, testing or color deficiency and depth perception or autorefraction.

Education

• High School Diploma/GED.

License, Certification, Registration

• Certified Ophthalmic Assistant OR Certified Ophthalmic Technician
• Basic Life Support

Additional Requirements

• Must be proficient in ophthalmic procedures and testing as required by the employer.
• Must have knowledge of medical and ophthalmological terminology.
• Must successfully complete PARRS II, AutoReg (where applicable), and be able to work with electronic medical record system.
• Good verbal and written communication skills, including legible handwriting.
• Ability to read and comprehend simple instructions.
• Demonstrated ability to work effectively in teams required.
• Knowledge of computer and computer keyboard.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Preferred Qualifications

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location: California, Redwood City, Redwood City Marshall Medical Offices

Scheduled Weekly Hours: 40

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start: 09:00 AM

Working Hours End: 05:30 PM

Job Schedule: Full-time

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West

Job Level: Entry Level

Department: Redwood City Hospital - Ophthalmology-Clinic Nurse - 0206

Pay Range: $39.42 - $41.48 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.