Vision Concierge: Frame & Lens Sales Specialist

eyemartexpress; Cedar Park (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Matching 401k

Short-Term and Long-Term Disability

Life Insurance

Licensing support and advancement

Fully paid licensing requirements

Job summary

Eyemart Express in Texas is hiring an Optical Retail Sales Associate to guide patients in selecting frames, lenses and coatings. You will ensure excellent customer service, process sales, educate on eyewear care, and handle insurance claims while maintaining confidentiality and up-to-date product knowledge.

The role emphasizes accurate measurements, order preparation, frame adjustments, and responsive engagement with promotions and policies to support a seamless in-store experience.

Qualifications

• High School Diploma or GED required.
• Optical industry experience is a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service.
• Stay informed about sales, promotions and company policies.
• Process payments and refunds using the Point of Sale system.
• Educate patients on eyeglass care.
• Process insurance claims.
• Maintain up-to-date product knowledge.
• Create and manage patient files with confidentiality in mind.
• Interpret prescription requirements.
• Take necessary measurements, prepare work orders, and inspect final products for accuracy.
• Adjust and repair frames as needed.
• Price, stock, and organize merchandise.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

Optical industry experience

Job description

Eyemart Express in Texas is hiring an Optical Retail Sales Associate to guide patients in selecting frames, lenses and coatings. You will ensure excellent customer service, process sales, educate on eyewear care, and handle insurance claims while maintaining confidentiality and up-to-date product knowledge.

The role emphasizes accurate measurements, order preparation, frame adjustments, and responsive engagement with promotions and policies to support a seamless in-store experience.