Vision Clinic - (Front Desk) Patient Services Representative

Bridgeview Eye Partners; Akron (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

Benefits package (health/dental/vision

401k

Certification program

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative to facilitate communication between patients, doctors, and administrative staff in a busy ophthalmology practice. Responsibilities include greeting patients, scheduling appointments, handling billing inquiries, and maintaining patient charts and insurance information.

The role involves front-desk duties, checking in/out patients, processing payments, and ensuring accurate data entry into the EHR system throughout the day.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Verify chart documentation and insurance information, post payments, file clean claims, authorize insurance and billing, schedule referrals, and enter data into EHR.
• Perform end of day tasks, balance cash drawer, process deposits, evaluate reports, submit essential reports.
• Monitor patient flow, communicate delays, maintain a safe and clean office environment.
• Perform other duties as determined by the office manager and doctor(s).

Skills

Customer service

Phone handling

Scheduling

Insurance verification

Billing inquiries

Data entry

EHR data entry

Tools

EHR system

Job description

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.

WHAT WE OFFER

• Starting wage based on knowledge and previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.