Vision Care Concierge & Eyewear Expert

MyEyeDr.; Winchester (MD); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Vision coverage

Employee discounts on products

Job summary

MyEyeDr. is seeking an Eyewear Consultant to support our doctors and teams in delivering personalized eyecare and a best-in-class patient experience. Training is provided, and the role may require some weekend and evening shifts.

You will help patients choose eyewear, explain insurance benefits, and work with the team to meet office goals while delivering outstanding service in a fast-paced environment.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• A proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by educating patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize training to fit, measure, and adjust eyeglasses from a wide selection of eyewear.
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Customer service

Sales

Team player

Willing to learn

Job description

MyEyeDr. is seeking an Eyewear Consultant to support our doctors and teams in delivering personalized eyecare and a best-in-class patient experience. Training is provided, and the role may require some weekend and evening shifts.

You will help patients choose eyewear, explain insurance benefits, and work with the team to meet office goals while delivering outstanding service in a fast-paced environment.