Vision Care Assistant – Patient Testing & Eyewear Support

Henry-Ford-Health-2; Shelby Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Optometric Assistant to join our clinical team. You will work with doctors to deliver comprehensive visual and medical exams, perform advanced preliminary testing, and provide patient education to support eye health.

In this role you will document detailed medical history and prescriptions, guide patients through their exam experience, and collaborate with eyewear consultants and service staff to ensure seamless care.

Qualifications

• Requires high school diploma or GED.
• Experience with computers and basic math is preferred.
• Experience in customer service or optometric tech roles is preferred.
• Knowledge of EMR systems is preferred.
• Retail,hospitality or customer service experience is preferred.
• Must be able to stand for extended periods and complete trainings as directed.

Responsibilities

• Conduct preliminary testing including auto refraction, intraocular pressure measurement, visual acuity, motility testing, pupil evaluation, and dilation.
• Create and maintain detailed electronic medical records with patient history and prescriptions.
• Coordinate with eyewear consultants, dispensers and customer service teams for seamless care.
• Educate patients on contact lens selection and care procedures.
• Interpret prescriptions and recommend products and enhancements for patient needs.
• Manage appointment scheduling to fit testing and documentation timeframes.
• Address patient questions empathetically and escalate complex issues when needed.
• Complete departmental training and continuing education to stay current.

Skills

Customer service

Computer skills

EMR knowledge

Retail experience

Physical stamina

Education

High school diploma or GED

Tools

EMR software

Job description

Henry Ford Health in Detroit is seeking an Optometric Assistant to join our clinical team. You will work with doctors to deliver comprehensive visual and medical exams, perform advanced preliminary testing, and provide patient education to support eye health.

In this role you will document detailed medical history and prescriptions, guide patients through their exam experience, and collaborate with eyewear consultants and service staff to ensure seamless care.