Vision Care Assistant: Eye Exams & Patient Education

Henry Ford Health; Taylor (MI); On-site; USD 31,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking an Optometric Assistant to join our clinical team. You will assist doctors with comprehensive vision exams, perform preliminary testing, and provide patient education to support high-quality eye care.

This role blends technical tasks with compassionate, patient-centered service in a retail-optical setting. The ideal candidate has a high school diploma or GED and prior experience in customer service or optometric tech roles.

Qualifications

• Requires high school diploma or GED.
• Previous computer experience and basic math skills preferred.
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.

Responsibilities

• Conduct preliminary testing including auto refractometry and intraocular pressure measurement.
• Document patient chief complaints, histories, and prescriptions in electronic medical records.
• Coordinate with eyewear consultants and staff to ensure seamless patient flow.
• Educate patients on contact lens care, handling, and wearing schedules.
• Interpret prescriptions and recommend suitable products for patients.
• Manage appointment scheduling to meet time allocations for tests and documentation.
• Address patient questions with empathy and escalate complex issues when needed.

Skills

Customer service

Optometric tech experience

Computer skills

Math skills

EMR knowledge

Education

High school diploma or GED

Job description

Henry Ford Health is seeking an Optometric Assistant to join our clinical team. You will assist doctors with comprehensive vision exams, perform preliminary testing, and provide patient education to support high-quality eye care.

This role blends technical tasks with compassionate, patient-centered service in a retail-optical setting. The ideal candidate has a high school diploma or GED and prior experience in customer service or optometric tech roles.