Vision Associates - Optician

EssilorLuxottica; Wilmington (DE); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading optometry company where you'll provide exceptional patient experiences through eyewear selection and fitting. In this role, you'll support the practice as a premier destination for vision needs while fostering positive relationships in an inclusive environment. Ideal candidates possess strong customer service and sales skills.

Qualifications

• High School graduate or equivalent required.
• Strong customer service skills; ability to communicate and listen effectively.
• Sales skills and adaptability to new technology preferred.

Responsibilities

• Custom fits glasses and accurately places prescriptions in lenses.
• Operates point-of-sale system and manages patient information.
• Maintains the appearance of the dispensary and collaborates with staff.

Skills

Customer service skills

Communication

Problem-solving

Sales skills

Education

High School graduate or equivalent

Tools

Point-of-sale systems

Patient record systems

Job description

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If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigano and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

GENERAL FUNCTION

Provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. Support establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES and RESPONSIBILITIES

• Custom fits glasses and precisely places prescription in lenses.


• Acts as a leader in optical acumen that provides a voice for peers.


• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.


• Explores the needs and priorities of patients by asking open ended questions.


• Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.


• Possesses the ability to multi-task and manage time with competing priorities.


• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail.


• Commits to delivery date and time, seeks feedback and ask for referrals.


• Takes ownership to achieve exceptional results on individual and team goals.


• Presents, celebrates and educates at time of dispense.


• Takes pride in dispensary appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.


• Effectively collaborate with all doctors and practice staff on a daily basis to ensure high level partnership for patient care


• Informs management of safety opportunities; demonstrates safe work practices.


• Possesses a "can do" spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.


• Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.


• Works weekends and evenings in support of the business needs (varies by location).


• Adheres to attendance and daily time keeping requirements, all company policies and procedures.


• Foster positive working relationships with the practice, communicating any concerns promptly to the Manager.


• Consistently maintains proper dress code.


• Performs other duties as assigned by Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent


• Strong customer service skills: communicator, listener, and team builder


• Strong basic math skills


• Sales skills


• Embraces new technology and change

PREFERRED QUALIFICATIONS

• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.