Visible Security & Customer Service Specialist

Metro Auto Auction Phoenix; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Metro Auto Auction Phoenix seeks a dedicated security professional to maintain a visible security presence while assisting customers in locating vehicles and directing them across the property. You will interact with customers and staff in a courteous manner, monitor cameras, and respond to incidents and emergencies.

The role requires strong communication, situational awareness, and the ability to work outdoors in varying conditions, ensuring safety and smooth operations across the lot.

Qualifications

• Excellent communication and interpersonal abilities.
• Able to interact professionally with customers and staff.
• Strong observational and situational-awareness skills.
• Calm and professional under stress.
• Ability to navigate a large property and provide directions.

Responsibilities

• Maintain a visible security presence to promote safety and deter misconduct.
• Monitor entry points, parking areas, and property boundaries.
• Assist customers in locating vehicles, offices, and buildings.
• Provide directions and answer questions in a friendly, professional manner.
• Monitor security cameras and report any suspicious activity.
• Perform routine patrols and respond to incidents and emergencies.
• Document incidents in daily reports and communicate with management.

Skills

Communication skills

Interpersonal skills

Situational awareness

Customer-service oriented

Patience under pressure

Outdoor work

Observational skills

Job description

Metro Auto Auction Phoenix seeks a dedicated security professional to maintain a visible security presence while assisting customers in locating vehicles and directing them across the property. You will interact with customers and staff in a courteous manner, monitor cameras, and respond to incidents and emergencies.

The role requires strong communication, situational awareness, and the ability to work outdoors in varying conditions, ensuring safety and smooth operations across the lot.