Virtual WorkSource Lead – Equity & Outcomes

State of Washington; Olympia (WA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedules

Teleworking opportunities

Job summary

State of Washington's Employment Security Department seeks a WorkSource Specialist 5 for the Virtual Services Team. You will lead and mentor staff, coordinate virtual service delivery, and ensure compliant, high-quality outcomes for job seekers and employers.

The role focuses on equity, data-informed improvements, and strong partnership with staff and community partners. Telework options and flexible schedules are available where feasible.

Qualifications

• Leadership and Team Management: set direction, build trust, motivate staff.
• Service Coordination: manage workforce support efforts.
• Process Optimization: refine workforce service operations.
• Customer-Centered Career Development: deliver personalized workforce services.

Responsibilities

• Lead and develop staff to ensure high-quality virtual service delivery and compliance.
• Coordinate daily work, monitor performance, and ensure program alignment with contracts and WorkSource systems.
• Deliver comprehensive virtual employment and training services, conduct needs assessments, and support client outcomes.

Skills

Leadership and Team Management

Service Coordination

Process Optimization

Customer-Centered Career Development

Job description

State of Washington's Employment Security Department seeks a WorkSource Specialist 5 for the Virtual Services Team. You will lead and mentor staff, coordinate virtual service delivery, and ensure compliant, high-quality outcomes for job seekers and employers.

The role focuses on equity, data-informed improvements, and strong partnership with staff and community partners. Telework options and flexible schedules are available where feasible.