Virtual Trip Coordinator

Destinytravel; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to training resources

Exclusive travel perks

Supportive and collaborative team environment

Job summary

A travel coordination company is looking for a Virtual Trip Coordinator to assist travelers with their journey from planning to return. You will handle inquiries, manage itineraries, and provide destination information in a fully remote setting. Strong communication skills and a passion for travel are essential. Previous customer service experience is a plus. This position also offers flexible scheduling and opportunities for professional growth.

Qualifications

• Strong communication skills are essential for client interaction.
• Previous customer service experience is preferred, though not mandatory.
• Detail-oriented and highly organized to manage multiple travel requests.

Responsibilities

• Handle incoming inquiries via email, phone, and messaging.
• Assist clients with itinerary changes and travel questions.
• Confirm trip details and collect post-trip feedback.

Skills

Strong written and verbal communication skills

Customer service experience preferred

Excellent attention to detail

Organizational skills

Comfort learning digital tools

Passion for travel

Job description

As a Virtual Trip Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.
• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.