Virtual Travel Experience Agent

Livetripexperience; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Supportive remote team environment

Opportunities for career advancement

Ongoing mentorship and professional development

Exclusive access to travel deals

Job summary

A virtual travel company is looking for a Virtual Travel Experience Agent to provide exceptional remote customer care and assist clients with their travel preparations. Responsibilities include managing itineraries, offering personalized travel guidance, and maintaining communication with clients to ensure satisfaction. Ideal candidates are customer-focused, organized, and adaptable, with a background in hospitality or travel preferred. Join a fully remote team with opportunities for advancement and mentorship.

Qualifications

• Experience in hospitality, concierge services, or travel agencies is a plus.
• Must have a quiet workspace and high-speed internet connection.

Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last-minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check-ins.
• Build trust with clients through professional, friendly, and timely communication.

Skills

Customer service

Organization

Adaptability

Job description

Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world‑class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey.

Key Responsibilities

• Deliver exceptional customer care by proactively addressing client needs before and during their trips.
• Assist with itinerary management, including last‑minute adjustments and upgrades.
• Provide personalized recommendations and clear guidance on travel documentation.
• Monitor client trips to anticipate needs and send timely updates or check‑ins.
• Build trust with clients through professional, friendly, and timely communication.

Ideal Candidate

• Customer‑Obsessed: You have a genuine desire to help people and go the extra mile.
• Organized: You can handle multiple client itineraries without missing a detail.
• Adaptive: You embrace change and can adjust quickly to new tools and procedures.
• Background: Experience in hospitality, concierge services, or travel agencies is a plus.
• Remote Ready: You have a quiet workspace and high‑speed internet connection.

What We Offer

• A supportive, fully remote team environment.
• Opportunities for career advancement in the travel sector.
• Ongoing mentorship and professional development.
• Exclusive access to travel deals and benefits.