Virtual Travel Customer Service
Elevationtravelpartners
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Job summary
Qualifications
- Experience in customer support is preferred.
- Demonstrated reliability and organizational skills.
- Comfortable learning and using online systems.
Responsibilities
- Assist clients via email, chat, and phone.
- Help with itinerary changes and updates.
- Provide travel guideline information.
- Follow up with travelers pre-departure.
- Resolve customer concerns positively.
Skills
Job description
We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.
Provide assistance through email, chat, and phone communication
Help with itinerary changes, updates, and general travel questions
Provide destination and travel guideline information
Follow up with travelers before departure
Resolve concerns while maintaining a positive customer experience
Friendly and professional communication style
Customer support experience preferred
Reliable and organized
Comfortable using online tools and learning new systems
Interest in travel and client satisfaction
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