Virtual Tech Assistant

Steno Agency, Inc.; United States; Remote; USD 27,552 - 31,684; Part time

Benefits offered by this job

Stock options

Monthly healthcare reimbursement

Work-supplied computer

Access to 401k

Paid sick time

Job summary

A progressive litigation technology company is seeking a Virtual Tech Assistant to provide live technical support during depositions. This remote role requires 2+ years in customer service and 1+ years with Zoom. You'll be integral to client interactions, ensuring smooth experiences. Interested candidates must be detail-oriented and thrive in fast-paced environments. Competitive hourly pay of $20-$23, with benefits like healthcare reimbursement and wellness support included.

Qualifications

• 2+ years of customer service experience required.
• 1+ years of Zoom/video conferencing experience is necessary.
• Must have at least 6 months of remote work experience.

Responsibilities

• Provide live video and audio support during depositions.
• Troubleshoot technical issues in real-time for clients.
• Ensure clients have the necessary support before and after depositions.

Skills

Customer service experience

Zoom/video conferencing experience

Attention to detail

Ability to work remotely

Ability to thrive in fast-paced environments

Tools

Zoom

Job description

Virtual Tech Assistant / Part-Time - Remote

Why You Should Choose Steno

At Steno, we're growing fast and transforming the litigation technology industry with cutting‑edge technology, unique products, and an exceptional client experience. Founded in 2018, we're revolutionizing how legal professionals work - and our Video Specialists (Virtual Tech Assistants) are at the heart of delivering the white‑glove service our clients rave about.

When you join Steno, you're not just joining a tech support team - you're joining a company that:

• Wins together - Stock options included. When Steno grows, you grow.
• Constantly innovates with technology at our core - We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Healthcare support - Your health is always a priority. We offer a monthly reimbursement to help offset the costs of covered healthcare insurance premiums.
• Wellness & Mental Health – Shared benefits available to all employees to be used among them and their households.
• Competitive Pay ($20–$23/hr) – Hourly compensation with real growth potential as you make your mark on a fast‑growing team.
• Meaningful perks – A work‑supplied computer, a monthly stipend to cover internet costs, access to a company‑provided 401k, and paid sick time.

Why a Virtual Tech Assistant here is different

• You're on camera and in the room - Our Video Specialists provide live, face‑to‑face technical, video, and audio support during real depositions using our Steno Connect platform. This isn't background IT work - you're the person clients rely on to troubleshoot in real time when it matters most.
• A team unlike any other - Meet the "Vid‑Squad" - a diverse group from all different backgrounds, united by a drive to deliver exceptional service. Senior teammates help keep the ship running smoothly.
• Comprehensive training from day one - You'll receive on‑the‑job training on the deposition process and Steno's unique service workflows - no legal background required. We set you up to succeed.
• Hospitality meets cutting‑edge tech - You'll operate Zoom and Steno Connect with a white‑glove, concierge mindset, ensuring every client has what they need before, during, and after every deposition. If you're not comfortable commanding a (virtual) room, this job is not for you.

You’ll crush it here if you have

2+ years of customer service experience, 1+ years of Zoom/video conferencing experience (Zoom proficiency is tested during interviews), thrive in fast‑paced environments, are highly detail‑oriented, and have a minimum of 20 hours of Monday–Friday availability between 9 am–5 pm PST. At least 6 months of remote work experience required. Legal or startup experience is a bonus!

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [e-mail].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI‑assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

Locations

AL, AZ, AR, FL, GA, HI, IN, IA, KS, LA, ME, MD, MA, ME, MI, MS, MO, MT, NE, NJ, NM, NC, OH, PA, SC, TX, UT, VA, WV, WI