Virtual Tax Associate: Expert Returns & Customer Support

Intuit, Inc.; Las Vegas (NV); Remote; USD 25,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a virtual tax support specialist to assist customers using TurboTax products. You will deliver tax guidance, handle full-service returns, and respond to product inquiries via video interactions.

A strong focus on customer experience and clear explanations is essential. The role requires 2+ years of tax prep experience, active PTIN, and a willingness to train on company procedures. You will work at least 20 hours weekly from home, with opportunities for performance-based

Qualifications

• 2+ years of recent federal/state 1040 tax return prep for 30+ clients.
• Active PTIN and ability to obtain related state licenses.
• Knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Strong customer service and tech proficiency.
• Bilingual English/Spanish a plus

Responsibilities

• Assist TurboTax customers via video and audio tools.
• Provide tax advice and full service return prep and signature.
• Answer product and software inquiries.
• Explain tax terms clearly using everyday language.
• Document customer interactions and meet KPI metrics.
• Participate in pilots and trainings as required

Skills

Customer service

Communication

Tax preparation

Problem solving

Technical proficiency

Bilingual EN/ES

Tools

TurboTax software

Smartlook video tool

Internet connectivity

Job description

Intuit, Inc. is seeking a virtual tax support specialist to assist customers using TurboTax products. You will deliver tax guidance, handle full-service returns, and respond to product inquiries via video interactions.

A strong focus on customer experience and clear explanations is essential. The role requires 2+ years of tax prep experience, active PTIN, and a willingness to train on company procedures. You will work at least 20 hours weekly from home, with opportunities for performance-based