Virtual Sales Engineer (VTS) - West

Leybold USA Inc.; Portland (OR); Remote; USD 78,000 - 101,000; Full time

Job summary

Join a forward-thinking company dedicated to innovation and sustainability in diverse industries. As a Customer Service & Sales Support professional, you will play a crucial role in engaging with customers, providing top-tier service, and promoting cutting-edge products. Your contributions will not only drive sales but also foster long-lasting relationships. This role offers a collaborative environment with opportunities for growth and development, ensuring you are part of a team that values unique perspectives and encourages feedback. Embrace the chance to make a difference in a dynamic industry!

Benefits

Competitive Compensation

Opportunities for Learning

Global Mobility

Technical Training

Safe and Healthy Work Environment

Open Culture to Change and Feedback

Qualifications

• 1-3 years of relevant experience preferred, especially in vacuum equipment or technical sales.
• Fluency in Spanish is a plus.

Responsibilities

• Serve as primary contact for customers, handling pre- and post-sale activities.
• Coordinate with sales teams for comprehensive customer coverage.
• Manage open territories and re-engage lapsed service customers.

Skills

Communication Skills

Customer-focused Attitude

Critical Thinking

Attention to Detail

Adaptability

Proficiency in MS Office

Education

B.S. in Engineering

B.S. in Business

B.S. in Marketing

Related Technical Field

Tools

CRM System

Job description

Job Description for Customer Service & Sales Support at Leybold USA Inc

Our solutions are a key part of industries such as electronics, medical research, renewable energy, food production, and infrastructure. Working with us means engaging with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission/Purpose of the Job

At Leybold Vacuum, part of the Atlas Copco Group, we believe there is always a better way. We strive to provide leading-edge technology, innovative and sustainable products, and top-tier service worldwide.

Our people make it happen, and we offer a collaborative, inclusive, and flexible work environment with competitive pay and comprehensive wellness programs.

Main Responsibilities

• Serve as the primary contact for customers, handling pre- and post-sale activities within a specified dollar amount and complexity.
• Coordinate with outside sales teams to ensure comprehensive customer coverage.
• Follow up proactively on warm marketing leads and quotes for Service Business Line.
• Provide information on all Service Products.
• Manage open territories and re-engage lapsed service customers to drive sales.
• Collaborate with applications and technical support teams to suggest product alternatives that meet customer needs and support sales goals.
• Recognize opportunities for cross-selling Leybold products and set up leads for new equipment, field service, and contracts.
• Proactively promote Leybold service products and identify opportunities for expansion.
• Maintain and update customer databases and document activities in our CRM system.
• Perform other duties as assigned.

Physical Demands and Work Environment

This role requires sitting, standing, walking, talking, hearing, and using hands for typing and dialing. Occasionally, lifting up to 10 pounds is necessary. The position involves frequent computer use and may require 10-20% travel.

Scope of the Job

• Geographical Scope: Domestic (North America)
• Interaction Skills: Phone, email, and chat communication with internal and external customers.

Skills, Knowledge, and Experience

• B.S. in Engineering, Business, Marketing, or a related technical field.
• 1-3 years of relevant experience preferred; experience with vacuum equipment or technical sales is a plus.
• Excellent communication skills, proficiency in MS Office, customer-focused attitude, critical thinking, attention to detail, adaptability, and a strong work ethic.

Additional Requirements

• Fluency in Spanish is a plus.
• Valid driver’s license.

What We Offer

• A culture open to change and feedback.
• Opportunities for learning, global mobility, and technical training.
• A safe and healthy work environment.
• Competitive compensation, with location-based pay ranges.

Pay ranges vary by state, e.g., Colorado: $78,206.90 - $100,198.35, Washington: $85,679.20 - $108,911.25.

LEYBOLD USA INC is an Equal Opportunity Employer - M/F/Disabled/Veteran.

#UUY

#LI-Remote

Diverse by nature and inclusive by choice

We value unique perspectives, fostering innovation and a culture of belonging.