Virtual Sales Associate

Ashley Furniture Industries; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Ashley Furniture Industries seeks a Virtual Sales Advisor to enhance the online shopping experience. You'll assist guests through chat, provide product information, and meet sales goals. The role requires sales experience, technical proficiency, and the ability to work flexible hours. We offer competitive pay, commissions, and comprehensive benefits.

Benefits

Health, Dental, Vision Benefits

Paid Vacation and Holidays

Generous Employee Discount

Professional Development Opportunities

401(k) and Profit Sharing

Qualifications

• 1-2 years of sales experience is required.
• Proficient in technology and computer literacy.
• Willing to follow scripts and guest experience training.

Responsibilities

• Provide extraordinary guest experience virtually or online.
• Assist guests with inquiries and navigate shopping.
• Meets established sales goals and upsells products.

Skills

Sales Experience

Technical Proficiency

Communication Skills

Job description

What Will You Do?

Ashley Furniture is the #1 furniture retailer in the US, and we are seeking professionals for our Virtual Sales Advisor position with the ability to create an in-store experience via multiple different online platforms. Using an on-line chat feature, we aim not only to answer frequent questions they may have but also to be their trusted sales advisor and educate them on other services we offer.

• Provides an extraordinary guest experience whether the guest is shopping online, virtually, or instore using on-line chat feature.
• Answers guest inquiries and assists with navigating the shopping experience.
• Provides timely and accurate information to the guest.
• Researches, locates, and provides product solutions that aid the guest in making purchasing decisions
• Upsells products and services
• Offers and explains available payment options
• Assist in Share Cart making to aid the guest in purchasing.
• Supports the recovery of guest sales
• Meets or exceeds established and agreed upon sales goals
• Remains up to date on all the products and services that the company offers
• Interacts with team members and guests in a way that reflects our culture and core values.
• Training weekly to expand knowledge and grow as a professional agent
• Willing to work in a team environment and work individually.
  
  

What Do You Need?

• Must have 1-2 years of sales experience
• Proficient in technology, computer literacy and typing
• Required to follow all scripts, policies and procedures as provided, and comply with guest experience training
• Must be willing to work a flexible schedule which may include early morning, night, and weekend shifts
• Internet connections at home

Apply today and find your home at Ashley!

Hourly Rate: $15/hour plus commission

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and PTO
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• 401(k) and Profit Sharing
• Life Insurance
  
  

Our Core Values

• Honesty & Integrity
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused
  
  

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.