Mortgage Direct Sales Assistant

3M HEALTHCARE; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Sales Assistant to support the Consumer Direct Channel Mortgage team. This role helps Mortgage Loan Originators by coordinating documentation, ensuring timely submissions, and maintaining a smooth loan-fulfillment process.

The position requires a high school diploma, strong communication skills, and knowledge of residential mortgage guidelines. The candidate will manage file pipelines and uphold regulatory standards within a team-focused

Qualifications

• High school diploma or equivalent.
• Broad understanding of residential mortgage loans.
• Proven computer skills with Windows-based applications.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated leadership and organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures and guidelines to maximize productivity while managing risk.

Responsibilities

• Completes quality assurance tasks to ensure files move in the fulfillment process.
• Confirms and reviews documentation at application to meet 7-Day submission.
• Ensures all file components are ordered and included in the loan package.
• Prepares and sends preliminary loan documentation.
• Acts as liaison between MLO and customer until fulfillment.
• Provides support to the loan process and related tasks.
• Maintains a pipeline of incoming and current loan files.
• Manages daily time with in-progress and incoming tasks.

Skills

Mortgage knowledge

Communication

Teamwork

Time management

Policy analysis

Office software

Regulatory awareness

Education

High school diploma or equivalent

Tools

Windows apps

Job description

Position Overview

Make banking a Fifth Third better. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

The Sales Assistant role in the Consumer Direct Channel Mortgage department undertakes a wide range of responsibilities of assisting the Sales department by assisting every Mortgage Loan Originator. They act as the main facilitator of communications between the MLO, the customer, and the Fulfillment teams. The purpose for the SA team is to assist in ensuring top quality mortgage loan applications in addition to increasing the MLOs efficiency to drive production. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities

• Completes quality assurance tasks to ensure that files are moving from the beginning stages of a refinance/purchase loan to the next steps in the fulfillment process.
• Confirms and reviews all documentation needed at time of application with the customer to ensure the file will meet the 7-Day submission requirement.
• Ensures all components to the file are ordered, copied and included in the loan package prior to processing.
• Prepares/sends out preliminary loan documentation.
• Serves as a liaison between MLO and the customer until file is sent to fulfillment for processing.
• Assists in all other areas of the loan as necessary to provide additional support and efficiency.
• Hard stops files for lack of completion and ensures completeness before moving forward.
• Accompanies each customer through the welcoming stage of their loan by communicating all welcome and follow-up calls.
• Maintains a pipeline of incoming and current loan files.
• Manages time throughout the day with in-progress and incoming tasks to be completed in a timely manner.
• Maintains professionalism within verbal and written communications.
• Reviews confidential information such as credit reports, guideline specifics to each loan, purchase/sale agreements, personal income/asset documentation, etc.
• Assists the channel in Minimum Submission scores and the overall experience for every customer.

Supervisory Responsibilities

None.

Minimum Knowledge, Skills and Abilities Required

• High school diploma or equivalent.
• Broad understanding of residential mortgage loans.
• Proven computer skills with knowledge of windows-based applications.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated leadership and organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
• Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system.
• Ability to observe/review detailed documentation.
• Strong work ethic and excellent time management skills.

Required Licensing

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Benefits

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

Cincinnati, Ohio 45227

Recruitment Notice

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Equal Opportunity Employer

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.