Mortgage Sales Assistant

Fifth Third Bank; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank in Fort Wayne, IN is seeking a Mortgage Sales Assistant to support Mortgage Loan Originators and coordinate communications with agents, customers, and vendors. The role emphasizes risk awareness and customer-focused service, with opportunity to cross-sell banking products.

Responsibilities include scheduling, document collection, and liaison duties to ensure efficient loan processing while maintaining compliance with federal lending regulations.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service or mortgage experience.
• Broad understanding of residential mortgage loans.
• Knowledge of federal lending regulations.
• Demonstrated computer skills with Windows.
• NMLS registration at time of employment.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies and guidelines.

Responsibilities

• Work with customers to set expectations including rate inquiries and appointments.
• Confirm documents needed at application to ensure efficiency.
• Assure all components to the file are ordered and included in the loan package.
• Provide marketing support.
• Serve as a liaison between Loan Consultant and Sales Support.
• Build relationships with Realtors, Builders, Appraisers and Title Companies.
• Confirm and cross-sell additional banking products.
• Assist in other areas as needed.

Skills

Customer service

Mortgage processing

Loan origination

NMLS knowledge

Leadership

Communication

Teamwork

Policy analysis

Microsoft Windows

Education

High school diploma or equivalent

Job description

Mortgage Sales Assistant

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

Provides a wide range of duties related to the day‑to‑day sales functions of Mortgage Loan Originators. Acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, and sales support. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities

• Work with customers to set expectations including but not limited to rate inquiries, appointments, loan status and other information deemed necessary.
• Confirm appointments and review with customer all documents needed at time of application to ensure efficiency.
• Assure all components to the file are ordered, copied and included in the loan package prior to processing.
• Provide marketing support.
• Serve as a liaison between Loan Consultant and Sales Support.
• Build relationships with Realtors, Builders, Appraisers and Title Companies.
• Confirm and/or cross‑sell additional banking products.
• Assisting in other areas as needed.

Supervisory Responsibilities

None

Minimum Knowledge, Skills And Abilities Required

• High school diploma or equivalent.
• Minimum one‑year customer service, mortgage processing or loan originations experience.
• Broad understanding of residential mortgage loans.
• Proven computer skills with knowledge of Windows based applications.
• Knowledge of federal lending regulations governing residential real estate lending.
• Demonstrated leadership and organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.
• Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Compensation and Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location: Fort Wayne, Indiana 46825

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.