Virtual Safety Companion - West Hospital

Mercy Health; Cincinnati (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Tuition assistance

Job summary

Mercy Health seeks a Virtual Safety Companion to remotely observe and interact with patients via in-room cameras and audio, alerting bedside staff as needed. You will work closely with clinical staff to escalate concerns and provide hand-offs at shift transitions.

The role requires rapid response, accurate documentation in Epic, and strong communication with patients, families, and team members. BLS certification is required within 3 months.

Qualifications

• Provide continuous observation of patients via in-room camera and respond to needs
• Ability to monitor multiple patients and remain alert
• Demonstrate ability to work under pressure in emergency situations
• Record and communicate patient status accurately

Responsibilities

• Provides continuous observation and promptly contacts bedside staff for assistance
• Promotes patient safety and documents concerns in Epic
• Participates in hand-offs at shift start and end
• Communicates effectively with patients using microphone and headset
• Maintains professional demeanor and follows safety procedures

Education

BLS Basic Life Support

Tools

Epic documentation

Microsoft Windows

Job description

Primary Function/General Purpose Of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to elevate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

• Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
• Seeks help as soon as possible when patient appears to pose a threat to self or others
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
• Provides patients with explanations as needed, but does not counsel or provide opinions
• Demonstrates efficiency in following documented workflows
• Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
• Uses professional communication, verbal and written, at all times
• Participates in patient escalation discussions
• Promotes safety and protects the dignity of the observed patient.
• Communicates effectively with patients using a microphone and headset
• Demonstrates efficiency in multi-tasking
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
• Performs other duties, when there is a low volume of observable patients, under the direction of a nurse

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required within 3 months of hire)

Education

None

Work Experience

Patient care experience (preferred)

Previous Hospital Environment Experience (preferred)

Training

None

Skills

• Communicate with hospital staff and respond quickly to patient behavioral changes
• Monitoring multiple patients at one time and remain alert at all times while on duty
• Function in stressful and emergency situations
• Record & communicate patient status or behaviors
• Basic data analysis
• Ability to use discretion and courtesy when working with patients, visitors, and staff
• Basic computer operation skills and ability to learn new skills
• Microsoft windows
• Multitasking
• Prioritize multiple situations
• Attention to detail
• Critical thinking
• Active listening
• Follow procedures in emergency and high stress situations
• Take direction from staff and clinical/operational leadership
• Communication with family members
• Teamwork
• Conflict resolution
• Relationship building
• HIPPA
• Medical Terminology

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi…please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]