Virtual Retail Mobile Expert- Onsite

T-Mobile; Overland Park (KS); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile in Overland Park, KS, is seeking a customer-focused role to guide wireless device and service choices for inbound callers. You will analyze needs, recommend personalized wireless, voice, and data products, and help drive sales while ensuring exceptional customer experiences.

As part of a fast-paced team, you’ll continually expand product knowledge, meet sales targets, and use digital tools to assist customers.

Qualifications

• High School Diploma or GED required.
• 12 months of customer service or sales experience preferred.
• Strong customer acquisition and selling skills.
• Ability to troubleshoot across Windows systems and IoT knowledge.
• Excellent customer satisfaction and communication skills.

Responsibilities

• Provide expert guidance on wireless devices and service packages for inbound callers.
• Meet sales targets while delivering high-quality customer experiences.
• Continuously improve product knowledge through training.
• Utilize digital tools to assist customers and onboarding processes.
• Handle additional duties as assigned.

Skills

Sales skills

Troubleshooting

Customer service

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.

Job Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
• Enhance product and process knowledge through continuous training on new skills, systems, and resources
• Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
• Utilize digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 12 months of customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

• Travel Required (Yes/No): No

DOT Regulated

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $19.50

Annualized Incentive Target: $18,000

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder- it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.