Virtual/Retail Coordinator (SOC)

Security Officer Services; Pittsburgh (Allegheny County); On-site; Full time

Job summary

A leading security services company is seeking dedicated individuals for the role of Remote Security Officer. This position offers comprehensive training, flexible scheduling, and the opportunity to work in a rewarding industry focused on customer safety. Candidates will be responsible for managing customer alarms, providing exceptional service, and ensuring effective communication with authorities. With benefits including medical insurance and paid vacation, this role is ideal for those looking to grow in a supportive environment.

Benefits

Medical, dental, and vision insurance

Paid vacation and holidays

Short-term and long-term disability benefits

Flexible scheduling options

Qualifications

• 1-2 years of data entry experience required.
• Minimum of 1 year of high-volume call center or 911 communications experience preferred.

Responsibilities

• Answer all incoming customer alarms while providing excellent customer service.
• Collaborate with internal teams to identify and address potential issues.

Skills

Communication

Organizational Skills

Problem-Solving

Education

High School Diploma or equivalent

Job description

Employer Industry: Security Services

Why consider this job opportunity:
- Salary of $16.00 per hour
- Comprehensive training provided, including certification as a Remote Security Officer
- Medical, dental, and vision insurance available
- Paid vacation and holidays, as well as short-term and long-term disability benefits
- Opportunity to work in a rewarding industry that prioritizes customer safety and security
- Flexible scheduling options for full-time and part-time shifts, including weekends

What to Expect (Job Responsibilities):
- Answer all incoming customer alarms while providing excellent customer service, including communication with police and fire authorities
- Demonstrate proficiency in written and verbal communication
- Efficiently manage multiple tasks with strong organizational skills
- Assess and evaluate opportunities for problem-solving and customer education
- Collaborate with internal teams to identify and address potential issues

What is Required (Qualifications):
- High School Diploma or equivalent required
- 1-2 years of data entry experience required
- Experience with multi-line phones or soft phone systems required
- 1-3 years of customer service experience preferred
- Minimum of 1 year of high-volume call center or 911 communications experience preferred

How to Stand Out (Preferred Qualifications):
- Any certified training or knowledge of access control, fire, and burglary systems is a plus
- Experience in upselling products and services to customers

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