Virtual Product Support Advisor

TurboTax; Alexandria (VA); Remote; USD 100,000 - 125,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with their inquiries regarding TurboTax products and tax return software. Enjoy a flexible work-from-home schedule, competitive pay at $18.50 per hour, and bonuses for certification participation. No previous tax experience is needed, making this an ideal opportunity for enthusiastic learners.

Benefits

Flexible schedule

Work from home

$310 Certification bonus

$5.00 per hour Turbo Bonus Boost

Qualifications

• No specific accounting background required.
• Enthusiasm for learning and assisting customers needed.
• Strong communication skills essential.

Responsibilities

• Assist TurboTax customers with inquiries related to products and software.
• Provide ongoing support and ensure customer satisfaction.
• Participate in certification process to become a TurboTax Product Expert.

Skills

Communication

Empathy

Customer service orientation

Problem-solving

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home with a flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• Join over 2000+ people at TurboTax
• No prior tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and basic tax return software. Common inquiries include Downloading, Logging In, Navigation, Importing Documents, Printing, Filing, and basic Tax questions. We provide ongoing support to help you succeed.
• Earn $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th.
• Get a $310 Bonus for participating in the certification process as a TurboTax Product Expert³
• The certification process lasts 3 days
• Set your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand solutions clearly and empathetically.
• Ability to understand and empathize with customer needs, drive innovation, and deliver excellent service.