Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required

IQVIA; Denver (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Virtual Pharmacy Tech Support Call Center Rep in a remote contract position. You will provide payment assistance solutions, handle requests like card activation, and troubleshoot submission rejections. This role requires Pharmacy Technician experience and offers a competitive hourly rate with potential for full-time conversion.

Qualifications

• Pharmacy Technician experience and HIPAA certification required.
• 3+ years call center experience preferred.

Responsibilities

• Providing support via telephone, email, fax, or other contact methods.
• Assessing and resolving user issues or escalating as needed.
• Documenting resolutions and recognizing operational challenges for management.

Skills

Customer Service

Problem Solving

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Virtual Pharmacy Tech Support Call Center Rep - (shift 11a-8p ET/8a-5p PT) Exp Required

Join IQVIA as a Virtual Pharmacy Tech Support Call Center Rep for a remote contract position. The role involves providing payment assistance solutions such as co-pay cards or vouchers, handling requests like card activation, program eligibility, and troubleshooting submission rejections.

Responsibilities include:

1. Providing support via telephone, email, fax, or other contact methods.
2. Assessing and resolving user issues or escalating as needed.
3. Documenting resolutions and recognizing operational challenges for management.

Requirements:

• High School Diploma or equivalent.
• Pharmacy Technician experience and HIPAA certification required.
• Call center experience (3+ years preferred).
• Bilingual (English/Spanish) is a plus.

The position offers a pay rate of $18.00 per hour, with a shift from 11:00am to 8:00pm EST / 8:00am to 5:00pm PT. Reside in the same country as the job location to be eligible. The role has potential for conversion to a full-time position with IQVIA.