Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required

IQVIA; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in biopharmaceutical and healthcare services is seeking a dedicated Call Center Representative. This role offers the chance to work 100% remotely, providing flexibility and a supportive corporate culture. You will be the primary contact for patients, pharmacies, and medical professionals, ensuring their therapy needs are met with exceptional service. With opportunities for conversion to a full-time position, this is a great chance to make a positive impact in the healthcare field. If you have a passion for helping others and possess strong customer service skills, this position is perfect for you.

Benefits

100% remote work opportunity

Supportive corporate culture

Opportunity for full-time conversion

Flexible work environment

Qualifications

• 3+ years of call center experience required.
• HIPAA certification is mandatory for this role.

Responsibilities

• Serve as primary contact for patients and pharmacies using the Opus Health program.
• Provide initial support for customer requests via phone, email, or fax.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Bilingual (English and Spanish)

Education

High School Diploma or equivalent

Tools

Opus Health program

Job description

Employer Industry: Biopharmaceutical and Healthcare Services

Why consider this job opportunity:

1. Salary up to $18.00 per hour
2. Opportunity for conversion to a full-time position with the employer
3. 100% remote work opportunity, allowing flexibility in your work environment
4. Supportive and inclusive corporate culture that values diversity
5. Chance to make a positive impact by assisting patients with their therapy needs

What to Expect (Job Responsibilities):

1. Serve as the primary call center contact for patients, pharmacies, and medical professionals using the Opus Health program
2. Provide initial support for customer requests via telephone, email, or fax
3. Quickly assess issues and provide first-level support for problem resolution
4. Document resolutions and escalate unresolved issues to the appropriate area
5. Work a scheduled shift of 40 hours per week, primarily from 11:00 AM EST to 8:00 PM EST or 8:00 AM to 5:00 PM PT

What is Required (Qualifications):

1. High School Diploma or equivalent
2. Required experience as a Pharmacy Technician
3. HIPAA certification is mandatory
4. Minimum of 3 years of call center experience
5. Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):

1. Bilingual in English and Spanish
2. Experience in a healthcare or biopharmaceutical setting